Customer Care and Warranty Coordinator

• Jul 2017 - Present

• Main point of interaction between clients, vendors and executives via email correspondence, phone and in-person communication. Collaborated with all levels of management to ensure standards were met. • Scheduled, attended and prepared all documents for meetings, appointments, and led homeowner information sessions. • Developed training material and directed programs for new employees. • Main point of interaction between clients, vendors and executives via email correspondence, phone and in-person communication. Collaborated with all levels of management to ensure standards were met. • Scheduled, attended and prepared all documents for meetings, appointments, and led homeowner information sessions. • Developed training material and directed programs for new employees.

Office Administrator / Sales and Marketing

• Feb 2016 - Jul 2017

• Office management and receptionist duties for in-person and virtual offices. • Administrative assistance to high level executives. • Clerical Duties Include: Payroll, calendar management, mail, confidentiality, meeting coordination, sales and leasing contracts, legal records management. • Office management and receptionist duties for in-person and virtual offices. • Administrative assistance to high level executives. • Clerical Duties Include: Payroll, calendar management, mail, confidentiality, meeting coordination, sales and leasing contracts, legal records management.

Marketing and Event Coordinator / Office Administrator

• Mar 2015 - Feb 2016

• customer service; booking events, processing payments, handling all customer concerns,• developing marketing plans• budgeting and purchasing equipment and supplies• staff scheduling and payroll• managing social media• working closely with the owner of the company to ensure thecompany’s success • attending events as a representative of Game On Wheels• maintaining communication with company affiliates

Manager, Event Services / Office Manager

• Mar 2015 - Jan 2016

• Generated sales and organized hundreds of events per year. • Delegated tasks to staff, scheduled vehicle and officeequipment maintenance. • Publicized company and events with marketing and promotional tactics online and through social media outlets.

Program Coordinator and Administration

• Jun 2012 - Jul 2015

Youth Program Leader: • program planning, • leading daily activities, • supervising children; ensuring the safe transport of children daily from school to the community centre, • communicating rules and delegating responsibilities to counselors, volunteers and leaders in training, • encouraging the safety and positive attitude of staff and children, • completion of incident reports where required, • conceiving and leading weekly field trips, • collaborating with staff and directors to create a positive and enjoyable experience, • creating and maintaining a strong sense of community among campers and staff. Administration: • communicating the benefits of programs offered by University Settlement, • registering clients for programs, • handling customer concerns and security clearance, • administering memberships, • booking appointments, • community outreach, • financial transactions including daily counts and deposits • maintaining a positive atmosphere at the first point of contact to ensure that clients and staff always feel welcome. Show less

ESL Tutor and Program Coordinator

• May 2013 - Jul 2014

• Program planning • Leading activities in art, theatre and organized sports for parents and children, • Teaching daily English class, • Overseeing all day programs and activities, • Assuring the safety of all children and staff members • Conflict resolution. • Ensuring collaboration between other counselors and staff, • Creating an accessible and positive atmosphere for staff, • Being patient and understanding toward children and staff concerning all matters. • Program planning • Leading activities in art, theatre and organized sports for parents and children, • Teaching daily English class, • Overseeing all day programs and activities, • Assuring the safety of all children and staff members • Conflict resolution. • Ensuring collaboration between other counselors and staff, • Creating an accessible and positive atmosphere for staff, • Being patient and understanding toward children and staff concerning all matters.

Customer Service Representative

• Apr 2007 - Aug 2009

Volunteer - Family Events

• 2004 - 2006