Leah Kelly

Food Server at Emmy Squared Pizza / Pizza Loves Emily Restaurant Group
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Location
New York, New York, United States, US

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Experience

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Food Server
      • Nov 2022 - Present

      - Utilize product knowledge to assist in order-taking and customizations for the best dining experience - Provided exceptional customer service to 150+ clients per shift to maintain customer loyalty and brand recognition - Collaborated with other roles to ensure efficient service during peak dining hours - Utilize product knowledge to assist in order-taking and customizations for the best dining experience - Provided exceptional customer service to 150+ clients per shift to maintain customer loyalty and brand recognition - Collaborated with other roles to ensure efficient service during peak dining hours

    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Customer Sales Associate
      • Nov 2022 - Mar 2023

      - Established personal connections with customers, exceeding customer service expectations by initiating individualized shopping experience - Increased customer spending by encouraging additional purchases through upselling techniques - Utilized POS system to perform transactions to reach selling goal of $12,000+ per day - Established personal connections with customers, exceeding customer service expectations by initiating individualized shopping experience - Increased customer spending by encouraging additional purchases through upselling techniques - Utilized POS system to perform transactions to reach selling goal of $12,000+ per day

    • United States
    • Retail
    • 1 - 100 Employee
    • Retail Intern
      • May 2022 - Aug 2022

      - Created email campaigns and social media posts to market to potential buyers and 5,400+ Instagram followers - Managed merchandise online and in-store by stock keeping and utilizing data entry software to upload new merchandise - Provided personal styling by offering one on one guidance for events and every day - Created email campaigns and social media posts to market to potential buyers and 5,400+ Instagram followers - Managed merchandise online and in-store by stock keeping and utilizing data entry software to upload new merchandise - Provided personal styling by offering one on one guidance for events and every day

    • Server/Hostess
      • Dec 2018 - Aug 2022

      - Coordinate with front-of-house and back-of-house teams to maximize restaurant efficiency - Develop relationships with regular customers to promote top customer service standards - Carefully managed reservation schedule and balanced seating capacity with available staff to ensure the optimal customer experience - Coordinate with front-of-house and back-of-house teams to maximize restaurant efficiency - Develop relationships with regular customers to promote top customer service standards - Carefully managed reservation schedule and balanced seating capacity with available staff to ensure the optimal customer experience

Education

  • LIM College
    2021 - 2025

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