Experience

INNOWAVE MARKETING GROUP

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Human Resources

  • Apr 2021 - Aug 2023

  • Formalized processes for a newly developed remote Human Resources department, created process documents and checklists for each, and trained other members of the department on the processes. • Provided guidance to managers for matters relating to disparate impact, potential Title VII violations, employee selection, appropriate pre-employment screening tools to use, promotions and raises, training and development, corrective actions, and terminations. • Interpreted and explained Human… Show more • Formalized processes for a newly developed remote Human Resources department, created process documents and checklists for each, and trained other members of the department on the processes. • Provided guidance to managers for matters relating to disparate impact, potential Title VII violations, employee selection, appropriate pre-employment screening tools to use, promotions and raises, training and development, corrective actions, and terminations. • Interpreted and explained Human Resources policies, procedures, and laws to approximately 150 employees, managers, and executives in 28 states, approximately 65% of whom worked remotely, and also provided guidance on handling specific situations within the context of the policies and applicable laws. • Designed the new benefits plans in conjunction with the insurance broker, prepared information documents and communicated details of the plans managed the company-wide open enrollment process each November, and ensured 100% of Open Enrollments were completed prior to the deadline. . • Spearheaded conversion of HRIS systems from Gusto to Paylocity, working directly with the Paylocity’s Project Managers to configure the system to the needs of the company, ensure clean data was uploaded to the system, and the appropriate training was rolled out to management and employees, all within the prescribed timeline. • Processed company-wide payroll on a biweekly basis, bonuses on a biennial basis, and ad hoc payrolls as needed and with a 99.9% rate of accuracy, prepared reports for the Executive team, posted journal entries to Quickbooks, and responded to payroll-related inquiries from employees. • Managed all other aspects of Human Resources for the organization, not already mentioned in this section. (Full details are available on my resume.) Show less



Timeshare Support

• Director of Case Writing

  • Dec 2013 - Apr 2021

  Orlando, FL • As a writer, successfully closed 99 cases in 1-2 letters, resulting in excess of $350,000 in refunds for clients and nearly $4 million in cancelled future-obligated debt. • Designed a recruiting process that included the review of writing samples, selected applicants for interviews, extended job offers, and onboarded new employees. • Developed a standard training process for new writers, including interpretation of contracts and applicable laws, trained new writers on the process, and… Show more • As a writer, successfully closed 99 cases in 1-2 letters, resulting in excess of $350,000 in refunds for clients and nearly $4 million in cancelled future-obligated debt. • Designed a recruiting process that included the review of writing samples, selected applicants for interviews, extended job offers, and onboarded new employees. • Developed a standard training process for new writers, including interpretation of contracts and applicable laws, trained new writers on the process, and provided ongoing coaching and training to the writers. • Appraised employee behavior and provided effective feedback during performance reviews and on an on-going basis, issuing corrective actions as needed. • Mentored a high-performing writer to become Lead Writer and trained them to provide support to new writers in the department and serve as my backup in all other functions. • Managed the workflow of more than 150 cases through the department each week with 99% of letters written according to the prescribed timeline. • Established a method for measuring productivity within the department, communicated productivity performance to writers on a weekly basis, and coached the team to reach their productivity targets 98% of the time. • Introduced shared folders and documents for collecting commonly needed information, reducing research time within the team by approximately 30%. • Identified the personal strengths of each writer as it pertained to the work and assigned specific cases to complement their strengths, and assigned trainings to further increase their knowledge and expertise. • Cross-trained writers to reduce the risk of work outages and layoffs and to provide greater flexibility and writing support for the Case Management team. • Coached and developed team members to further develop high performance and increased morale, resulting in zero voluntary resignations during my tenure as team leadership. Show less



GOLD RIVER FEED PRODUCTS

• United States
• Animal Feed Manufacturing
• 1 - 100 Employee

• Office Manager

  • Nov 2011 - Feb 2014

  Shelbyville, TN • Designed process and standards for all front-office functions, including customer service, order management, logistics, production planning, recruiting, Human Resources, billing, accounts receivable, inventory, procurement, safety, and compliance. • Authored a pre-employment skills assessment to evaluate whether applicants possessed the basic math skills required for the mill worker positions. • Overhauled application and onboarding process to ensure compliance with all state and… Show more • Designed process and standards for all front-office functions, including customer service, order management, logistics, production planning, recruiting, Human Resources, billing, accounts receivable, inventory, procurement, safety, and compliance. • Authored a pre-employment skills assessment to evaluate whether applicants possessed the basic math skills required for the mill worker positions. • Overhauled application and onboarding process to ensure compliance with all state and federal laws and incorporate newly launched E-Verify service. • Recruited, interviewed, hired, onboarded, and provided ongoing Human Resources and safety-related guidance for a staff of 15-40 production employees and 1-2 additional office employees. • Developed and trained staff on new personnel policies and procedures. • Processed weekly timecards for all hourly staff and issued coachings on timecard-related issues, such as tardies and missed shifts. • Educated employees on insurance options during hiring and open enrollment and ensured 100% of open enrollment packets were completed and submitted on time. • Developed processes for determining inventory levels in bulk ingredient bins and established standards for ordering ingredients, including order points, vendor selection, and price negotiations, thereby reducing ingredient costs by an estimated 20%. • Planned production and logistics for 35-50 bulk liquid, dry van, and LTL loads per week, with an on-time delivery rate of approximately 97%. • Aligned processes within the front office and shipping dock to comply with requirements of the FDA, USDA, and other agencies with oversight of mill operations. Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Order Prep and Shipping Lead

  • Sep 2008 - Jul 2011

  Portland, TN • Company was New Breed Logistics at the time of my employment, but has since been bought out by XPO Logistics. • Assisted with on-site Human Resources needs and served as backup for Human Resources-related matters in the absence of the department supervisor. • Developed order prep and shipping processes for the newly opened facility, authored standard operating procedures, and trained team members on the processes, in accordance with ISO9001 standards. • Led 15-20 team members to… Show more • Company was New Breed Logistics at the time of my employment, but has since been bought out by XPO Logistics. • Assisted with on-site Human Resources needs and served as backup for Human Resources-related matters in the absence of the department supervisor. • Developed order prep and shipping processes for the newly opened facility, authored standard operating procedures, and trained team members on the processes, in accordance with ISO9001 standards. • Led 15-20 team members to consistently exceed all established KPIs for the order prep and shipping departments, including a 99% on-time shipping rate. • Identified opportunities for efficiency gains and rolled out changes that reduced the order prep processing time by approximately 50%. • Partnered with UPS and USPS to determine the root cause for substantial overage charges, then modified processes and trained team members on the new processes, resulting in a cost savings of $1,000+ per week. • Developed, implemented, and maintained a facility-wide safety program, trained employees on the safety program, and chaired the Safety Committee. • Spearheaded a major product launch and led a specialized team through the process of shipping out more than 300 pup (26’) trailers in less than three weeks, ahead of schedule, and with a pick accuracy of more than 99%. Show less



Metro Nashville Public Schools

• United States
• Education Management
• 700 & Above Employee

• Senior Secretary/Bookkeeper

  • Sep 2006 - May 2008

  Nashville, Tennessee, United States



Nashville State Community College

• United States
• Higher Education
• 300 - 400 Employee

• Records Clerk

  • Dec 2003 - Sep 2006

  Nashville, Tennessee, United States



Cendant

• Travel Arrangements
• 1 - 100 Employee

• QC Supervisor

  • Oct 2001 - Dec 2003

  Nashville, Tennessee, United States