Experience

OCM VENTURES SINGAPORE PTE LTD

• Telephone Call Centers
• 1 - 100 Employee

• Human Resources Director

  • Aug 2022 - Present

  Provide guidance and advice to partners and managers on HR best practice and people related matters Handle employee related matters and queries, flagging any issues with the Director promptly; advise employees on HR policies Perform the day to day HR operations, including monthly payroll for the office; responsible for all associated payroll activities such as annual tax filings and Maintain up-to-date HR records' Handle compulsory reporting of HR matters to government agencies/departments Manage Employment Pass applications / cancellations Handle staff on boarding / off boarding and other staff movement Process employee benefits and welfare matters; handle renewal of medical and other employee related insurances Provide local support for HR annual processes such as appraisals, salary review and bonus awards, working with the regional HR team Manage the recruitment process from start to finish, working closely with the regional recruitment team Ensure the daily operations are aligned with the Firm’s HR policies and procedures and comply with local labour laws and regulatory requirements; make recommendations for change as appropriate Develop and maintain the office employee handbook; update policies as required Conduct exit interviews and disseminate information as appropriate, ensuring trends and issues are highlighted to the Director In conjunction with the learning and development team, assist partners and managers in identifying training needs and developing interventions. Lead and support projects on HR related issues for the office as required Prepare and manage allocated budgets and expenditure, highlight and explain material variances with actual expenditure incurred. Work collaboratively with the various support departments to facilitate cross office working with Xtrade offices regionally and globally Keep abreast with organizational changes and business developments Show less



Maison 21G

• Singapore
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Head of HR

  • Jan 2021 - Oct 2022

  HR -Overseeing the well-functioning of the whole company facility (3 retail boutiques, 1 HQ and Warehouse) -To develop and implement overall Human Resource (HR) processes, procedures, and policies to ensure legal compliance with statutory employment and related laws and regulations. -Conduct annual employee appraisals and make relevant suggestions to the management. -Ensure company protocol and ethics policy compliance -Responsible for the full spectrum of daily HR operations including recruitment, such as conducting interviews and coordinating interviews for hiring managers. -Assist to generate employee related letters e.g. certification letters, confirmation letters etc. -Monitor and process new hires' confirmation, and employment letters. -Responsible for various work pass applications, renewals, and cancellations. -Responsible and Managing the payroll, CPF and submission of employee Income Tax submission. -Assist with handling employee relations, grievances and other HR-related duties and development initiatives. -Oversees employee disciplinary meetings, terminations, and investigations. -Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting and retention. ADMINISTRATION -Submission of government support grants, product registrations (HSA & Singapore Customs) and all licensing matters. -Observe, review and suggest best practices for administrative workflows and office management for greater efficiency in the workplace -Working with vendors on facilities issues, managing the lease and contracts, taking care of bills/invoices, running various errands, and responsible for the maintenance of workplace functionality, safety, and cleanliness -Provide general office administrative support -Provide support to the Finance department (Claims and Payables) -Responsible for Annual renewals and administration of insurance policies. Show less



Soma Clinic Pte Ltd

• Singapore

• Clinic Manager

  • Jul 2018 - Dec 2021

  -Works with the clinic’s physicians to establish goals and long term plans for the clinic and follows up with actionable policies to help the staff work towards and achieve those goals. -Plans the daily work that needs to be done and assigns the tasks to appropriate staff members. -Assesses and evaluates the jobs of staff members and meets with them to make suggestions for improvement, address deficiencies, and, when necessary, remove and replace staff members. -Evaluates pay increases in accordance with proper execution of clinic practices and meritorious service to the clinic. -Trains new staff in the policies and procedures of the clinic. -Oversees medical coding, collections and billing procedures, including any necessary follow-ups with delinquent patients. -Reviews patient care procedures and evaluates physician performance with regular assessments, patient questionnaires, and personal observations. -Manages the use of administrative and medical resources and orders new supplies as needed. -Recommends patients for further work at speciality clinics -Supervises filing system and organizes files as needed. -Maintains complete confidentiality regarding medical records and personal information. Show less



Greenology Home & Garden

• United Kingdom
• Construction

• Senior Account cum Office Manager

  • Jun 2014 - Jun 2018

  Devising and maintaining office systems, including data management and filing; Arranging travel, visas and accommodation and managing the calendar of the Managing Director. Dealing with clients, suppliers, the first point of contact for all the official licences and issues (eg. Landscape,BCA, Electric, SLA, Workers issues, and etc) Account Payable and Account Receivable. HR Full Spectrum - Preparing the monthly salary, CPF contributions of the whole company and all HR issues. Devising and maintaining office systems, including data management and filing; Arranging travel, visas and accommodation and managing the calendar of the Managing Director. Dealing with clients, suppliers, the first point of contact for all the official licences and issues (eg. Landscape,BCA, Electric, SLA, Workers issues, and etc) Account Payable and Account Receivable. HR Full Spectrum - Preparing the monthly salary, CPF contributions of the whole company and all HR issues.



ICall Solutions

• Singapore, Singapore

• Senior Loan Acquisition Specialist

  • May 2011 - Mar 2014

  an Affiliate of Netbizz Office Supplies Pte. Ltd); Specializes in offering all forms of call centre services under inbound call centre customer service and outbound customer service respectively. The main focus is on process optimization that ensures all clients to get reduced costs while converting their business operations for a sustainable benefit. Our emphasis is on increasing the profitability and the efficiency meeting needs of our diverse patrons Duties and Responsibilities: Basically offered Bank salary loans for clients through telemarketing calls (Standard Chartered Bank account) Develop customer relationships through regular customer contact, primarily via phone. Explain products and services to the clients and answers question from customer’s queries. Manage the sales process from start to finish Educates existing/potential customers to the benefits and value of the product I am selling Having the ability to set goals, meet quotas, and work with multiple clients in a variety of industries Show less



Department of Tourism

• South Africa
• Government Administration
• 400 - 500 Employee

• Administrative Staff

  • Apr 2007 - Jun 2008

  Manage administration tasks for Committee meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcomes. Document and file ethics applications submitted by researchers and maintain an up­to­date database of Committee outcomes, grant applications and reporting information Process questions from Research staff and provide answers to their queries in an accurate and timely manner Manage administration tasks for Committee meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcomes. Document and file ethics applications submitted by researchers and maintain an up­to­date database of Committee outcomes, grant applications and reporting information Process questions from Research staff and provide answers to their queries in an accurate and timely manner



Alaminos Central Lumber and Hardware

• Assistant Personal Secretary

  • Apr 2003 - May 2005

  Devising and maintaining office systems, including data management and filing; Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations; Screening phone calls, enquiries and requests, and handling them when appropriate; meeting and greeting visitors at all levels of seniority; Dealing with incoming email, faxes and post, often corresponding on behalf of the manager Taking dictation and minutes; Carrying out background research and presenting findings; Producing documents, briefing papers, reports and presentations; Organising and attending meetings and ensuring the manager is well prepared for meetings; Liaising with clients, suppliers and other staff. Show less