Leah Spence
Guest Relations Manager & Employee Trainer at THG Experience- Claim this Profile
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Andy Preston - Motivational Sales Speaker - Sales Training - SKO
When you spend a lot of nights in hotels, you really notice the difference in service levels. I've used Great John Street Hotel a number of times now, both for room nights, and using some of the rooms for events. Leah really exemplifies what every hotel should be looking for in a Guest Relations Manager - nothing is too much trouble, and requests are sorted out quickly and efficiently, with a high level of service. A great example of over-delivering for her clients. Highly recommended. Thank you Leah, you help make staying away for work a pleasure, rather than a chore!
Andy Preston - Motivational Sales Speaker - Sales Training - SKO
When you spend a lot of nights in hotels, you really notice the difference in service levels. I've used Great John Street Hotel a number of times now, both for room nights, and using some of the rooms for events. Leah really exemplifies what every hotel should be looking for in a Guest Relations Manager - nothing is too much trouble, and requests are sorted out quickly and efficiently, with a high level of service. A great example of over-delivering for her clients. Highly recommended. Thank you Leah, you help make staying away for work a pleasure, rather than a chore!
Andy Preston - Motivational Sales Speaker - Sales Training - SKO
When you spend a lot of nights in hotels, you really notice the difference in service levels. I've used Great John Street Hotel a number of times now, both for room nights, and using some of the rooms for events. Leah really exemplifies what every hotel should be looking for in a Guest Relations Manager - nothing is too much trouble, and requests are sorted out quickly and efficiently, with a high level of service. A great example of over-delivering for her clients. Highly recommended. Thank you Leah, you help make staying away for work a pleasure, rather than a chore!
Andy Preston - Motivational Sales Speaker - Sales Training - SKO
When you spend a lot of nights in hotels, you really notice the difference in service levels. I've used Great John Street Hotel a number of times now, both for room nights, and using some of the rooms for events. Leah really exemplifies what every hotel should be looking for in a Guest Relations Manager - nothing is too much trouble, and requests are sorted out quickly and efficiently, with a high level of service. A great example of over-delivering for her clients. Highly recommended. Thank you Leah, you help make staying away for work a pleasure, rather than a chore!
Experience
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THG Experience
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Guest Relations Manager & Employee Trainer
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Sep 2023 - Present
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Guest Relations Manager
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2018 - Sep 2023
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THG
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United Kingdom
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Business Consulting and Services
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Guest Relations Manager
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Oct 2018 - Present
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Community
