Experience

Citizens Business Bank

• United States
• Banking
• 700 & Above Employee

• Corporate Security Officer Administrator

  • Feb 2023 - Present

  Inputting data of new hires, on leave, termination into the system Adjusting accesses accordingly of current employees Running audit reports of current systems Reviewing surveillance footage to provide detectives and police officers of events taking place within the center Keeping all documentation updated and filed accordingly Attend monthly meetings to discuss actions to implement a safer work environment

• Portfolio Administrator

  • May 2022 - Feb 2023

  Laguna Beach, California, United States Support the sales staff in managing the tickler system Collecting updated financial statements and tax returns from client Client interaction relating to current loans

• Portfolio Administrator Equipment Finance Division

  • May 2017 - Aug 2022

  Orange County, California, United States Support the sales staff for the equipment finance department, which included submitting into credit and interacting with clients through the various credit process Working on title and lienholder requirements for collateral being financed Work with Loan Servicing to have correct documentation for client signature Manage equipment lines and wire disbursements



KFC US

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - May 2017

  Irvine, California Open & close restaurant Cashier, cash handling, credit and debit transactions, inventory, issuing refunds & exchanges. Washing dishes, stocking inventory before and end of each shift. Help with training new associates.



Penske Automotive Group

• United States
• Retail Motor Vehicles
• 700 & Above Employee

• Client Relations Specialist

  • Mar 2015 - Jul 2015

  Responsible for addressing customers inquiries on available products Constant contact with clientele via confirmation emails and telephone Verbal communication with customers to address any purchase needs Answering phones and scheduling appointments High call volume environment making fifty plus phone calls per day Work with sales department to assist with closing new business



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Oct 2013 - Jan 2015

  Provide customers with a pleasant experience Process refunds, exchanges and returns Knowledge of credit card and debit card transaction POS system Resolving customers concerns with product issues Assisting customers with online orders and problem resolution Ensuring all customer orders meet company standards Answering phone in a timely manner ensuring the best customer service as possible Responsible for closing the day and ensuring a clean work environment for the… Show more Provide customers with a pleasant experience Process refunds, exchanges and returns Knowledge of credit card and debit card transaction POS system Resolving customers concerns with product issues Assisting customers with online orders and problem resolution Ensuring all customer orders meet company standards Answering phone in a timely manner ensuring the best customer service as possible Responsible for closing the day and ensuring a clean work environment for the next shift Show less