Experience

DJB Specialties, Inc. | GForce Promotions

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Aug 2023 - Present



BeBalanced Hormone Weight Loss Centers Franchise

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• General Manager

  • Aug 2020 - Present

  Oversees sales, marketing, training and business operations for franchise, offering customized programs and personalized coaching services ensuring high levels of customer service.• Led the Blue Bell franchise to set overall monthly sales record 3 times; a record still held since last broken in 2022.• Brought business to clear standing as the top-selling franchise in the company.• Ensures high levels of customer satisfaction, leveraging strong relationship management skills, to drive comparatively high repeat sales and referral business. Blue Bell franchise received the BeBalanced 2022 award for highest repeat sales.• Explores and guides marketing decisions.• Guided business through the 2020 pandemic by transitioning to fully virtual appointments and back to a newly developed business model that includes hybrid appointments and curbside pickup. • Participates and engages with business networks to generate new leads and maintain a strong pulse on industry trends.• Hires, trains, and manages new and existing staff, as well as other franchise employees (staff of 4)• Implements and enforces company and franchise-focused policies. Show less

• Hormone Specialist

  • Apr 2016 - Present

  Conduct sales consultations, including sharing product knowledge, assessing the client’s needs, and securing sales. Participated in various new product and technology testing during rapid company growth.• Generated highest closing rate at 68%, for entire company of 27 franchises (2019). • Develop and maintain client tracking system and email templates. • Develops customer retention techniques leveraging high degrees of autonomy and creativity.

• Project Coordinator

  • Nov 2018 - Sep 2020

  Collaborated with the company founder, DOO and corporate team in completing major projects for organization’s corporate office.• Created, updated and standardized the following company-wide deliverables for the 25 BeBalanced franchises:o Restructured and rewrote BeBalanced corporate Franchise Operations Manual (FOM). o Created, formatted and implemented company’s first employee training program.o Created, revised and updated internal and client-facing documents.• Served as Hormone Specialist guiding high-profile clients including social-media influencers, company executives, and new franchisees through program. Traveled to new locations to assist in on-site pre-opening training, practicing mock appointments and training new staff in client relationship building and retention, lead management, company policies and branding. Show less



Indian Crest Middle School

• United States

• Head Girls Track and Field Coach

  • Mar 2023 - Present



NHS Human Services Inc.

• Mental Health Care
• 700 & Above Employee

• Supervisor of Case Management

  • Sep 2004 - Jul 2007

  Supervised three departments including a staff of 16. Led individual & group supervision meetings.• Tracked staff productivity and monitored various aspects of regulatory compliance. • Attended and monitored weekly clinical management meetings focused on high-risk clientele.• Assessed and assigned referrals and discharges; monitored all other aspects of client satisfaction.• Liaised with county jail to facilitate mental health care upon inmate release.

• Case Manager

  • Apr 2003 - Sep 2004



Catholic Charities USA

• United States
• Non-profit Organizations
• 700 & Above Employee

• Service Coordinator

  • May 2002 - Apr 2003