Student Academic Service Officer

• Aug 2022 - Present

Manager

• Aug 2021 - Aug 2022

Assistant Manager

• Jul 2021 - Sep 2021

Food And Beverage Assistant Manager

• Sep 2020 - Jun 2021

Food and Beverage Manager

• Jan 2020 - Aug 2020

Restaurant Manager

• Jan 2019 - Jan 2020

Restaurant Manager

• Jan 2017 - Jan 2019

Responsibilities• Coordinate daily Front of the House and Back of the House restaurant operations• Deliver superior service and maximize customer satisfaction• Respond efficiently and accurately to customer complaints• Regularly review product quality and research new vendors• Organize and supervise shifts• Appraise staff performance and provide feedback to improve productivity• Estimate future needs for goods, kitchen utensils and cleaning products• Ensure compliance with sanitation and safety regulations• Manage restaurant & hotels good image and suggest ways to improve it• Control operational costs and identify measures to cut waste• Create detailed reports on weekly, monthly and annual revenues and expenses• Promote the hotel brand in the local community through word-of-mouth and restaurant events• Recommend ways to reach a broader audience (e.g. discounts and social media)• Train new and current employees on proper customer service practices• Implement policies and protocols that will maintain future restaurant operations• Acheive KPI's set by Director of Food and Beverage. Show less

Restaurant Supervisor

• Jan 2015 - Jan 2017

As a shift supervisor I was responsible of tasks delegation to subordinate employees, makes sure that all sales and operations run smoothly, responds to customer inquiries and complaints, balances drawers and accounts and the end of a shift, and reports to upper management with any ongoing issues or problems.

Guest Services Associate

• Feb 2014 - Jan 2015

• Answer telephone calls and to keep a track of the in house activities like giving information regarding the availability of the rooms and making reservations based on it• Provide outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way• Maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way• Ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards• Enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately• Practice safety standards and ensure that all the house keeping work is carried out in a proper manner like maintaining the rooms, cleaning of the rooms, etc. Show less

Food And Beverage Attendant

• Jun 2012 - Jan 2014