Leah Newton
Administrative Assistant at Urban Phenix- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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CPR/First Aid
Colorado Safety Association (CSA)Aug, 2013- Sep, 2024
Experience
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Urban Phenix
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United States
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Real Estate
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1 - 100 Employee
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Administrative Assistant
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May 2018 - Present
- Data entry, accounts payable, and various accounting administrative needs. - Creating spreadsheets, power point presentations, business cards, company newsletters, and employee recognition. - Scheduling of office meetings and company interviews for various properties. - Coordinate and plan company social events that take place during and after business hours. - Opening and sorting mail, office supply orders, printing, sorting, and filing. - Answering incoming calls and routing to the proper location. Show less
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Massage Envy
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Front Desk Reception
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Jun 2016 - Present
- Sales support for non-members offering wellness memberships. - Answered incoming calls and booked appointments for clients based on health needs and therapist specialties. - Assisted Clients with check-in, medical paperwork, payment, and re-booking. - Cash handling and deposits. - Cleaning duties as assigned. - Sales support for non-members offering wellness memberships. - Answered incoming calls and booked appointments for clients based on health needs and therapist specialties. - Assisted Clients with check-in, medical paperwork, payment, and re-booking. - Cash handling and deposits. - Cleaning duties as assigned.
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Denver Museum of Nature & Science
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United States
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Museums, Historical Sites, and Zoos
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200 - 300 Employee
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Cashier and Barista
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May 2017 - May 2018
- Trained and supervised new hires. - Ordered various supplies needed for production. - Cash handling and deposits. - Cleaning machines and service area as needed. - Prepared coffee and espresso beverages for museum members and staff. - Packaging multiple food items for sale. - Trained and supervised new hires. - Ordered various supplies needed for production. - Cash handling and deposits. - Cleaning machines and service area as needed. - Prepared coffee and espresso beverages for museum members and staff. - Packaging multiple food items for sale.
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Zenith Education Group
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United States
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Education Administration Programs
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100 - 200 Employee
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Student Information Specialist
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Sep 2013 - Dec 2015
- Assigned to either an inbound or outbound que to speak with prospective students. - Obtains information necessary to match prospective student interest to program and school. - Accurately enters prospective student information into system. - Determines which campus would be most appropriate for prospective student’s educational needs. - Overcomes objections presented by prospective student, includes responding to concerns by reselling advantages of an on campus visit. - Schedules on campus visit for prospective student. This includes negotiating agreed upon campus visit time; confirming campus location with prospective student. - Respond to inquiries in a manner which meets quality and productivity performance standards. - May conduct follow up calls to reschedule a prospective student who missed their campus appointment. - May process data entry work, including entering leads from prospective students, Do Not Call requests, and updating student contact information. Show less
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24-7Intouch
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Canada
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Training Supervisor
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Aug 2013 - Jun 2014
-Trained and supervised agents in job training. - Monitored initial calls in a nesting environment. - Reported time sheets and agent progression throughout training. -Organized and documented time sheets, statistics, and agent progression. -Trained and supervised agents in job training. - Monitored initial calls in a nesting environment. - Reported time sheets and agent progression throughout training. -Organized and documented time sheets, statistics, and agent progression.
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Quality Assurance Evaluator
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Sep 2011 - Jun 2013
-Monitoring, reporting, and evaluating all the calls to ensure call flow is accurate according to Netflix policy. -Documented and tracked trends according to agent statistics to assist with Operational needs. -Presented the weekly call calibration to the clients, focusing on areas of opportunity with our agents. -Monitoring, reporting, and evaluating all the calls to ensure call flow is accurate according to Netflix policy. -Documented and tracked trends according to agent statistics to assist with Operational needs. -Presented the weekly call calibration to the clients, focusing on areas of opportunity with our agents.
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Sales Representative
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Oct 2010 - Aug 2011
- Assisted with ringing new purchases and returned items. - Open/closed registers at beginning and end of shifts, dropping deposit to managers. - Maintained appearance of the 3 departments assigned. - Assisted customers with questions/help as needed. - Processed new merchandise into the inventory. - Assisted with ringing new purchases and returned items. - Open/closed registers at beginning and end of shifts, dropping deposit to managers. - Maintained appearance of the 3 departments assigned. - Assisted customers with questions/help as needed. - Processed new merchandise into the inventory.
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Payless ShoeSource
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United States
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Retail
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Sales Representative
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May 2010 - Sep 2010
- Assisted with ringing new purchases and returned items. - Processed new merchandise into the inventory. - Tagged and arranged new products when shipment was received. - Maintained appearance of the store. - Put out new merchandise/organized into their assigned areas. - Assisted with ringing new purchases and returned items. - Processed new merchandise into the inventory. - Tagged and arranged new products when shipment was received. - Maintained appearance of the store. - Put out new merchandise/organized into their assigned areas.
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Alliance Data
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United States
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Financial Services
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700 & Above Employee
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Sales and Service Representative
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Jan 2009 - May 2010
-Answering incoming calls servicing multiple credit cards vendors. –Deciphered and adjusted billing inquiries, discrepancies and credit allowances. -Sold multiple insurance programs to current members. -Assisted with store card authorizations by phone to determine issues/balances while purchases were being attempted. Show less
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Education
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2016 - 2020
Front Range Community College
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services -
2004 - 2008
Horizon High School
High School, Regular/General High School/Secondary Diploma Program
Community
