Experience

PFL.com

• United States
• Software Development
• 100 - 200 Employee

• Enterprise Account Director

  • Aug 2022 - Present

• Director of Customer Success - Strategic Accounts

  • May 2022 - Jul 2022

  Leadership of four customer success associate teams, focused on expert program/project management for strategic and enterprise customers.

• Strategic Customer Success Team Lead

  • May 2021 - May 2022

  Led a team of customer success associates focused on program management of our customer’s sales and marketing campaigns.

• Enterprise Customer Success Associate

  • Dec 2017 - May 2021

  Livingston, Montana

• Customer Advocate Team Lead

  • Aug 2014 - Dec 2017

  Livingston, MT



Xanterra Travel Collection

• United States
• Hospitality
• 700 & Above Employee

• Senior Group Sales Representative

  • Feb 2014 - Aug 2014

  Yellowstone National Park, WY

• Group Sales Representative

  • Dec 2008 - Feb 2014

  Yellowstone National Park, WY Successfully manage 100+ accounts ranging from local ad hoc operators to international tour companies/key accounts who travel to Yellowstone National Park and utilize any of the nine hotels managed by Xanterra, including the iconic Old Faithful Inn. Work with each operator from initial contracting through departure, including itinerary planning, hotel and meal selection, contracting and billing, troublshooting and Tour Director support and interactions between tour companies and the various… Show more Successfully manage 100+ accounts ranging from local ad hoc operators to international tour companies/key accounts who travel to Yellowstone National Park and utilize any of the nine hotels managed by Xanterra, including the iconic Old Faithful Inn. Work with each operator from initial contracting through departure, including itinerary planning, hotel and meal selection, contracting and billing, troublshooting and Tour Director support and interactions between tour companies and the various departments within Xanterra Yellowstone.



Steamboat Pilot & Today

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Advertising Consultant

  • Jan 2008 - Jul 2008

  Steamboat Springs, CO



Steamboat Resort

• United States
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Assistant Spa and Fitness Manager

  • Aug 2006 - Jan 2008

  Steamboat Grand Resort Hotel - Steamboat Springs, CO Oversaw the daily operations of the Spa and Pool/Fitness Center of a AAA 4-Diamond Hotel, including supervision of 9 employees and 25 massage therapists, staff training, scheduling and billing, purchasing and inventory management, and employee payroll through both Kronos and purchasing systems for contracted therapists. Implemented a new system for inventory control and tracking purchasing needs to reduce out of stock situations and increase purchasing efficiency. Researched and presented… Show more Oversaw the daily operations of the Spa and Pool/Fitness Center of a AAA 4-Diamond Hotel, including supervision of 9 employees and 25 massage therapists, staff training, scheduling and billing, purchasing and inventory management, and employee payroll through both Kronos and purchasing systems for contracted therapists. Implemented a new system for inventory control and tracking purchasing needs to reduce out of stock situations and increase purchasing efficiency. Researched and presented market comparisons for purchase of a new scheduling and Point of Sale system for the Spa, and was trained as on-site support upon installation of this system. Selected to receive training as the regional “Super User” for Report Writer, a program utilized by the property management system. Assisted in administration of a spa remodel including budget, design, purchasing and supervision of contractors while on-site. Show less



Xanterra Travel Collection

• United States
• Hospitality
• 700 & Above Employee

• Front Desk, Server, Bar Lead

  • 2002 - 2004

  Gained valuable introductory experience to the hospitality and travel industry though various seasonal postions within Yellowstone National Park.