Experience

Hartwig Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Recruiter

  • Mar 2023 - Present



OKC Bakester

• Edmond, Oklahoma, United States

• Owner/Operator

  • Nov 2021 - Present

  • Lead a successful baking & catering company • Responsible for marketing, sales, business operations, and baking • Lead a successful baking & catering company • Responsible for marketing, sales, business operations, and baking



Heartland

• Financial Services
• 700 & Above Employee

• Insides Sales - Relationship Manager (Financial Institutions)

  • Jan 2022 - Mar 2023

  • Business development - sell fintech solutions (credit card processing / merchant services, payroll, & e-commerce solutions) to the merchants of my partner financial institutions. - Build relationships with bank partners - Lead sales meetings & train bank staff on lead identification & how to present Heartland’s products & services to small/medium businesses. - Create sales materials to present to banking partners & customers • Goals Oriented – meets & usually exceeds my sales target by the deadline • Prospecting – identify & contact new & potential customers • Sales - present and sell Heartland’s fintech products and services to new and existing customers • Customer Service - resolve customer inquiries & complaints • Customer Advocacy - set follow-up appointments to drive product adoption, to keep customers aware of product developments, to develop strong relationships that lead to new referrals, etc. • Training - educate business owners on services (credit card processing, Ecommerce, payroll services) Show less



Allstate

• United States
• Insurance
• 700 & Above Employee

• Sr. Represented Casualty Adjuster

  • Feb 2014 - Jan 2022

  Sr. Represented Casualty Adjuster – Allstate • Arbitrator • Ability to recognize excess exposure potential and mitigate damages accordingly • Complete injury evaluations/negotiation to resolve 3rd party moderate to major bodily injury exposures • Investigate coverage and liability for complex claims in multiple states • Maintains exposure / claim count, close ratio, DOI timeliness and file quality goals monthly • Responsible for monitoring repair / total loss process, rental reservations, Medpay / PIP exposures & subrogation from report to close • Plus, Skills listed below Unrepresented Casualty Adjuster – Allstate • Investigates unrepresented auto, injury, & property claims • Takes recorded statements, resolves loss of use claims, issues payments to appropriate parties, and negotiates/settles/refers bodily injury issues that cannot be resolved • Focus on Customer retention while analyzing coverage, investigating/determining liability, and negotiating & settling claims • Works independently – manages & prioritizes the multiple tasks related to my caseload • Consistently meets or exceeds grade level behaviors, production, quality, and/or customer service goals Liability Adjuster – Allstate • Mentoring and training of newly hired employees • Investigates, evaluates, and negotiates claims to reach a fair and equitable settlement • Maintains a positive customer experience – via compassionate communication & persuasive negotiation • Works well with others in a fast-paced, collaborative environment Good Hand Committee Treasurer & Chairperson – Allstate • Volunteer duty position responsible for coordinating and planning corporate events including fundraising & employee morale, retention, & job satisfaction events Show less



Jpmorgan Chase Bank, N.A. INC.

• Germany
• Banking

• Licensed Personal Banker

  • Sep 2009 - Feb 2014

  • Sales - Self-motivated, assertive, performs well in a competitive sales environment, and interacts with customer and team members in a professional and personable manner • Analysis & Advisement – Excellent analysis, probing, and listening skills to uncover customer needs • Acquire, retain, and deepen customer relationships • Maximize the depth and profitability of the customer's relationship by partnering with specialists, contributing to the success of the firm, and creating an outstanding customer experience Show less



Bank of Oklahoma

• United States
• Financial Services
• 700 & Above Employee

• Senior Personal Banker/Teller Supervisor

  • Jul 2007 - Sep 2009

  Senior Banker- Bank of Oklahoma • Account Management – responsible for clientele relationships and retaining accounts by collecting past due balances, marketing new products, & servicing future needs • Provide a Sr. level of customer service to fit products & service to customers’ needs • Handle accounting, bookkeeping, and business paperwork for accounts • Mentor & train new employees and serve as branch coach in addition to In-Store banker duties Teller Supervisor – Bank of Oklahoma • Completed the Bank of Oklahoma assistant managers training program • Manage team of tellers as they perform their daily duties • Handle the escalated needs and requests of branch clientele as needed In-Store Banker- Bank of Oklahoma • Retain and expand customer relationships and new business • Market and sales of banking products and services • Teller functions, new account openings, loan applications, CD’s, investment accounts, etc. Show less