Travel Consultant

• Apr 2022 - Present

Develop strong relationships with clients through providing exceptional customer service. Effectively manage corporate customers’ domestic and international travel arrangements. Process client requests accurately and in accordance with client Service Level Agreements. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services. Securing accommodation that is best suited to the budget and location of choice. Determining each client's requirements, including destinations, length of stay, and transit time. Ensuring that clients pay the deposit before you commence with bookings. Informing clients about the cancellation policy, including salient dates and all penalties. Ascertaining and adhering to the available budget. Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) Collect deposits and balances Use promotional techniques and prepare promotional materials to sell itinerary tour packages Handle unforeseen problems and complaints and determine eligibility for money returns. Attend conferences to maintain familiarity with tourism trends. Create and update electronic records of clients. Maintain relationships with key persons. Reach the revenue and profit targets. Show less

Travel Consultant

• Feb 2019 - Apr 2022

Arranged travel plans for corporates, family and solo travelers.Managed client relationships and formalities.Organized and manage travel itineraries to create memorable experiences.Determined client needs and recommended suitable travel arrangementsInformed clients on international travel regulations and ensured all passengers adhered to guidelinesMarketing & Selling all travel products- Helping in promoting and marketing the business, sometimes to new niche markets, thus new prospects and dormant clients. Dealing with customer enquiries & complaints, aiming to meet their expectations.Maintaining and following clients for business thus ensuring follow up on client enquiries for closure by calling/emailing to ensuring client enquiries are confirmed.Developing business strategies to increase profitability.Ensuring increased sales revenues month by month.Ensuring telesales on daily basis especially on dormant or inactive accounts for the past one week.Tracking sales per client, comparative analysis of previous year-same month, month to month, propose strategy to increase or maintain sales.Liaising with hotels and airlines for group bookings.Liaising with tour operators / partners in other destinations. Show less

Travel Consultant

• Feb 2019 - Apr 2022

Travel Consultant

• May 2018 - Jan 2019

Consulting with client and provide appropriate travel accommodation and planning services. Arranging client approved travel plans including booking airfare, reserving accommodation and securing ground transportation. Provide customized travel plans for special events such as destination weddings and celebrations Minimize client stress associated with travel arrangementsDesigning flexible travel packages, excursions, safaris and other related services in regards to tours to meet the needs of different clients. Managing customer inquiries and aim of exceed their expectations. Evaluating and recommending tours and travel costing that are competitive in the industry Preparing proposals and make client presentations. Exploring and identify new business opportunities in a competitive and rapidly changing industry Ensuring client quotations are followed up for sales conversion Researching and constantly source for interesting product packages to meet consumer demands Writting & translating itineraries. Briefing clients on travel requirements before a trip to ensure smooth travel Liaising with hotels and airlines for group bookings Liaising with tour operators / partners in other destinations. Show less

Administrative Secretary

• Oct 2017 - Apr 2018

Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy Supervise members of the administrative staff, equally dividing responsibilities to improve performance Manage agendas, travel plans and appointments for upper management Manage emails, letters, packages, phone calls and other forms of correspondence Support bookkeeping and budgeting procedures for the company Create and update databases and records for financial information, personnel and other data Track and replace office supplies as necessary to avoid interruptions in standard front office procedures Submit reports and prepare proposals and presentations as needed Assist colleagues whenever there is an opportunity to do so. Show less