Experience

Environmental Laboratories, Inc.

• Environmental Services
• 1 - 100 Employee

• Office Administrator

  • Aug 2023 - Present



Unemployed at this time

• Industrial Machinery Manufacturing
• 700 & Above Employee

• Manager

  • Jul 2023 - Aug 2023



Essential Cabinetry Group

• Wholesale Building Materials
• 1 - 100 Employee

• Customer Relationship Management Manager

  • Dec 2022 - Jul 2023

  Managed 3 separate customer care groups: remote order entry team, on-site customer care representative team, and production floor assisted sample fulfillment team. Implemented automated process solutions for multifunctional communication and documentation. Developed Training Curriculum, i.e., SOPs, SWIs, performance KPIs for daily, weekly, monthly, and quarterly goals and objectives. Departmental point person for Executive Leadership Team Reporting. Departmental manager of HRMS systems Recruiting, Development, and Retention of new employees. Direct leadership liaison for key departments at two OEM site locations, including; outside sales, key customer accounts, direct reports, and leadership teams. Show less



PLUS INC

• United States
• Computer Networking Products
• 1 - 100 Employee

• Print Production Specialist

  • Mar 2022 - Jun 2022

  Plus Inc is a local print service, hardware, and applications provider with over 60 years of experience. A proven track record of superior customer support, we take pride in maintaining strong customer relationships. • Full time commission-based sales representative for production print equipment • Ricoh and Konica Certified Sales Representative • Warm and Cold Call for B2B Accounts • Print Production Certified in Ricoh and KM Equipment Sales Plus Inc is a local print service, hardware, and applications provider with over 60 years of experience. A proven track record of superior customer support, we take pride in maintaining strong customer relationships. • Full time commission-based sales representative for production print equipment • Ricoh and Konica Certified Sales Representative • Warm and Cold Call for B2B Accounts • Print Production Certified in Ricoh and KM Equipment Sales



Printhub LLC

• Taylors, South Carolina

• Business Owner

  • Jan 2021 - Apr 2022

  Full Service Commercial Print Shop. Full Service Commercial Print Shop.



American Honey Customs, LLC

• Taylors, South Carolina

• Owner

  • Oct 2017 - Dec 2019

  Owner and Operator of Small Business Owner and Operator of Small Business



Röchling Automotive

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Buyer

  • Oct 2016 - Nov 2017

  • Purchasing Buyer for specified commodities and projects, as well as technical buyer for secondary equipment machines for North America • Develop suppliers to support OEM material specifications and plastics systems, as well as equipment specifications for line-side support • Negotiating multiple quotes to insure best cost ratio in comparison to budgets • Maintain accurate and complete records for invoice discrepancies while processing necessary AR and AP invoice corrections (SAP workflow) • Monitor and maintain Pilot and Prototype sample parts for pre-series projects • Integral member of globally assigned team for fluid systems commodities • Responsible for secondary equipment contract negotiations, binding contract conditions, terms and conditions verification, and budgetary cost savings Show less



Bosch Rexroth

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Senior Planner

  • Oct 2011 - Oct 2016

  Team Lead/Senior Support Planner (E3), 2014-Present Direct report to Value Stream Manager for largest OEM customer globally. Primary duties are project management, direct associate training and departmental Microsoft Applications trainer, standard work development, lean planning, tactical and strategic executive reporting, and logistics PPAP coordinator. • Planning coordinator for finished products (MRP, ERP relevant) • Production system processes cross departmentally to decrease waste and inventory costs; • Logistics liaison for Purchasing, Manufacturing, Sales, Quality, Service, Plant Management for largest OEM customer • Maintain accurate and complete records for invoice discrepancies (GETPAID) • FacilitatePPAP submissions for customer requirements (SQEP, ETQ, and ISO compliant) • Initiate, monitor and maintain Pilot and Prototype launch for Key Account (ECN, ECR) Customer Support Planner/ Project Lead (E3), 2012-2014 Direct report to Logistics Manager during departmental reorganization. Primary duties were project management including automated EDI implementation within SAP. • Project Owner unique customer packaging label • Monitored and supported customer global purchasing agreement • Developed logistics process for PPAP monitoring and execution • Consolidated and acquired all procurement planning for global customer account • Project team member for automated EDI implementation Customer Support Planner (E2), 2011-2012 Direct report to Logistics Manager. Primary duties included execution of critical past due orders to avoid line impact, reduction of lead times, and daily critical order communication to manufacturing and executive customers. • Project owner for reduction of past due shipments and expedited freight cost • Direct contact for customer lead time implementation and order discrepancy realignment • Direct contact for over 13 global OEM facilities to coordinate physical logistics, quality control matrix, and line impact evaluations Show less



Sealed Air Corporation

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Feb 2008 - Oct 2011

  Customer Service Representative (Temp to Perm), 2008 - 2011 Direct report to Customer Service Manager to ensure On Time Delivery to external customers, maintain customer platform matrix. Inventory reduction and control as well as Purchase Order Processing. Manage and monitor all customer requests, as well as serve as Inside Sales Representative for regional customer accounts. • Supervised and developed obsolete inventory reduction projects and helped to implement database coordination and control. • Coordinated negotiations with customers for sales pricing and new product offerings. • Contributed to contractual agreements with external customers. • Direct internal contact for largest food packaging region, and direct contact for Outside Sales Representatives • Assured daily reporting of production order processing and call volume activities within North American Customer Contact Center • Critical Customer Service Representative during SAP Go Live (from Legacy sales system) • Issued and monitored inventory and reorder points for all customer accounts (Min Max, Safety Stocks, and Safety Times) Show less



IMO Pump

• Monroe, North Carolina

• Inside Sales

  • May 2006 - Jan 2008

  Inside Sales Direct report to Inside Sales Manager for processing of purchase orders and customer sales calls for all product lines. • Performed transactions using AS400 and SAP to fulfill requirements for all regionally responsible accounts • Primary sales contact for German based product offering for all external customers (procurement purchasing and production order processing) • Assisted and submitted Requests For ECR, ECN, and PPAP certifications Inside Sales Direct report to Inside Sales Manager for processing of purchase orders and customer sales calls for all product lines. • Performed transactions using AS400 and SAP to fulfill requirements for all regionally responsible accounts • Primary sales contact for German based product offering for all external customers (procurement purchasing and production order processing) • Assisted and submitted Requests For ECR, ECN, and PPAP certifications



Stock Building Supply is now BMC!

• United States
• Building Materials
• 700 & Above Employee

• Inside Sales

  • Jun 2005 - May 2006

  Inside Sales Direct report to the General Manager for all sales and lumber order processing. • Managed walk in inquiries for contractor quotes and general public order processing • Developed and maintained lumber packaging specifications and real time quote(s) for general financing opportunities • Primary contact for regional outside sales team Inside Sales Direct report to the General Manager for all sales and lumber order processing. • Managed walk in inquiries for contractor quotes and general public order processing • Developed and maintained lumber packaging specifications and real time quote(s) for general financing opportunities • Primary contact for regional outside sales team