Leah Holladay
Compliance Analyst at Orchid Medical, Inc.- Claim this Profile
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Bio
Credentials
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ODG by MCG Certification
MCG HealthMay, 2022- Oct, 2024 -
Hazardous Waste and Bloodborne Pathogens
The National Institutes of HealthJan, 2017- Oct, 2024 -
Human Research Participants
The National Institutes of HealthJan, 2017- Oct, 2024
Experience
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Orchid Medical, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Compliance Analyst
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Mar 2022 - Present
- Works closely with the Compliance Officer & Director of Compliance to guarantee that all state and federal regulatory and compliance requirements are being met. - Assists with fee schedule reviews, pricing exercises, and the updating of client profiles.Inform and educate Compliance team on internal department audit results regarding regulatory rules and operational workflows.- Assists Compliance team with updated Orchid Medical policies and procedures. - Compiles and communicates regulatory information to Compliance team management and ensure that information is interpreted correctly.- Review Optum load updates to OMNI for accuracy as assigned.- Assists Sales with finalizing Client reports. - Processes medical records requests and subpoenas. Show less
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Senior Care Coordinator, DME
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May 2021 - Mar 2022
- Responsible for assisting clients via phone, email, and fax.- Ability to answer questions regarding medical services/products and pricing.- Arrange for patients to receive medical services/products in a timely manner.- Locate vendors in areas when there is no network coverage.- Follow up with patients to make sure that all the services/products were provided and that the patient’s needs have been met.- Update clients verbally and via email throughout and following the order process. Show less
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Copytalk Mobile Transcription Services
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United States
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Financial Services
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1 - 100 Employee
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Quality Assurance Agent, Custom Scribe
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Mar 2020 - Jan 2021
- Reviewed transcriptions of other scribes for accuracy and provided them with detailed explanations of critiques to improve their performance. - Provided management with performance reviews of transcriptionists. - Transcribed difficult to understand and lengthy spoken notes and video closed captions. - Typed an average speed of 80 words per minute with 100% accuracy. - Reviewed transcriptions of other scribes for accuracy and provided them with detailed explanations of critiques to improve their performance. - Provided management with performance reviews of transcriptionists. - Transcribed difficult to understand and lengthy spoken notes and video closed captions. - Typed an average speed of 80 words per minute with 100% accuracy.
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Orchid Medical
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United States
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Medical Equipment Manufacturing
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Intake Team Lead
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Jul 2019 - Feb 2020
- Managed team of four Intake Specialists and two Receptionists. - Managed all incoming and outgoing mail, incoming phone calls and faxes, and an average of 120 referrals received via phone, fax, and email. - Maintained Intake related statistics for, including year-over-year and client metrics. - Interviewed, hired, and trained new Intake Specialists. Collaborated with HR Department to improve training and to update training manual.
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Care Coordinator, Services
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Feb 2019 - Jul 2019
- Arranged for patients to receive Diagnostic Imaging and Physical Therapy. - Located vendors and negotiated one-time agreements in areas without coverage.- Established and maintained relationships with adjusters, nurse case managers, and vendors through dependable communication and customer service.
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Intake Specialist
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Jan 2018 - Feb 2019
- Reviewed and input all new orders in a timely and accurate manner. - Managed a high volume of inbound and outbound calls, emails, and faxes.
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Quality Assurance Agent
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Mar 2017 - Aug 2017
- Reviewed transcriptions of other scribes for accuracy and provided them with detailed explanations of critiques to improve their performance. - Provided management with performance reviews of transcriptionists. - Transcribed difficult to understand and lengthy spoken notes.
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Transcriptionist
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Oct 2016 - Mar 2017
- Transcribed difficult to understand and lengthy spoken notes and video closed captions. - Typed an average speed of 80 words per minute with 100% accuracy. - Corrected grammar as needed to provide professional documents.
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Research Assistant
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Jan 2016 - May 2017
- Facilitated research in the field of eating disorders. - Lead participants one-on-one through three-hour long study visits. - Conducted in-depth phone screenings with potential participants. - Entered and manipulated large volumes of data with Microsoft Excel and IBM SPSS. - Processed blood through a centrifuge and pipetted plasma sample into aliquot tubes. - Trained new research assistants on the rules and regulation of the lab, protocol for study visits, and blood processing. Show less
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Village Coffee Pot
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United States
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Restaurants
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Barista
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May 2013 - May 2015
- Provided excellent customer service to all restaurant patrons. - Prepared and served drinks and food in accordance with health codes and restaurant standards. - Responsible for daily cash register balancing. - Trained three new employees. - Provided excellent customer service to all restaurant patrons. - Prepared and served drinks and food in accordance with health codes and restaurant standards. - Responsible for daily cash register balancing. - Trained three new employees.
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Education
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2015 - 2017
Florida State University
Bachelor of Science - BS, Psychology -
2012 - 2015
Lake-Sumter State College
Associate of Arts - AA
Community
