Experience

InSchoolwear

• Canada
• Retail
• 1 - 100 Employee

• Regional Manager

  • Oct 2022 - Present

• Store Manager

  • Mar 2022 - Oct 2022

  - worked at the highest volume location- managed a staff of 25 +- manage payroll and $ budget - responsible for the over all look of the store and implementing new standards - stock and replenishment management - inventory processes- creating effective schedules- motivating and inspiring - account management - training and development of all new hires - setting monthly goals- increasing goggle rating from a 3.1 to a 4.4 stars current - show want good looks like in any part of the business



Old Navy

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Jul 2019 - Mar 2022

  Senior-level manager with proven expertise in sales and customer service, performance turnaround and maximizing profitability. A reputation for building strong collaborative relationships with colleagues, staff and corporate office. Leader with great ability to build strong teams and achieve excellent staff retention at all levels - Motivated achiever and proven bottom-line contributor with solid record of revenue recovery and cost reduction - Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet and exceed targets. - Effective communicator and relationship-builder with superior detail orientation. • Responsible for a team of 5 Managers, 4 Leads and 40+ staff in a multimillion-dollar store environment• Experienced in producing sales forecast, payroll management, scheduling and all other operational efficiencies• Planned and managed Visual Presentations strategies and execution• Experienced with preparing and administrating the progressive discipline process and performance management as well as succession planning• Completed and validated various audits and compliance checks including Health and Safety and Loss Prevention• Conducted by-annually self-count inventory processes with great accuracy• Provided constant coaching and follow up achieve daily and weekly goals



H&M

• Belgium
• Construction

• Store Manager

  • Mar 2013 - Jul 2019

  •Always leads by a symbolic example of mentoring all staff to providing high-quality, personal, inspiring, helpful and friendly service and as a result motivating people to achieve great results •Leads and manages the store according to H&M values, standards, and policies Establishes and oversees plan with budgets and variable costs for store financial goals •Works with comparable sales to last year, sale budgets and future sales trends to maximize profitability with area controllers •Maximizes sale opportunities and the profitability, follow up, celebrate results and creates action plan to set specific goals•Manages and ensures that the stock levels are appropriate to maximize selling •Leading my example to ensure that the highest possible level of customer service is given at all times •Manage recruitment, training and development for the Sales Advisors and Store Management team •Conducts weekly meeting with management team to secure priorities for the upcoming week

• Department Manager

  • Nov 2011 - Mar 2013

  •Organized and distributed the duties of staff, sets priorities and keeps and overview of tasks to be accomplished by staff along with ensuring customer service needs are met. •Carried out supervised responsibilities in accordance with approving time off, pay, location or title changes, conducting terminations, corrective action plans and all hiring needs •Assisted store manager in establishing and overseeing sales, cost plans, budgets, variable cost for my depts. •Managed standards in the stockroom, ensured that it was met by all members of the team •Worked with sales trends to effectively provided schedules with the right amount of coverage for sale and tasks •Assisted store manager in maintaining an overview of all employee relations responsibilities in store to ensure a positive work environment •Maintained high quality direct and indirect service by providing the best shopping experience for each customer and role modeling on the selling floor, in the fitting room and at the cash



Reitmans Canada

• 100 - 200 Employee

• Store Manager

  • Apr 2007 - Nov 2011

  •Conducted monthly meeting with management to communicate previous monthly achievements and set action plans for upcoming month and quarter •Showed awareness of stores environment and demonstrated that the customer was the key focus at all times •Understood the needs of sales advisors and ensure that the right steps are met for further growth by Putting together development strategies •Conducted monthly meeting with management to communicate previous monthly achievements and set action plans for upcoming month and quarter •Showed awareness of stores environment and demonstrated that the customer was the key focus at all times •Understood the needs of sales advisors and ensure that the right steps are met for further growth by Putting together development strategies



Jacob Connexion

• Canada
• Retail Apparel and Fashion

• Assistant Manager

  • Nov 2006 - Apr 2007

  •Provided team members with daily meetings to set up day for success •Actively assigned team members to cover zones in store •Communicated hourly goals and achievements Responsible for stock replenishment based on sell through •Provided team members with daily meetings to set up day for success •Actively assigned team members to cover zones in store •Communicated hourly goals and achievements Responsible for stock replenishment based on sell through

• Assistant Manager

  • Aug 2005 - Apr 2006



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Team Manager

  • Nov 2002 - Jun 2005

  •Balanced all customer service and tasks while running the Kids and Accessory departments •Merchandised and replenished sales floor •Dealt with customer orders •Set up upcoming sales events •Balanced all customer service and tasks while running the Kids and Accessory departments •Merchandised and replenished sales floor •Dealt with customer orders •Set up upcoming sales events