Experience

Sesame Communications

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Member Services Representative

  • Oct 2019 - Present

• Account Manager

  • Aug 2018 - Present

  *Manage member accounts*Upsell to existing members*Act as point of contact for all account related issues*Coordinate service calls and training*Act as a liaison between all departments for members*Run product demos*Attend tradeshows for in-person sales

• Product Specialist (+ Other Titles Below)

  • Aug 2015 - Aug 2018

  Product Specialist/Member Trainer (July 2016-Present)*Train new member offices on Sesame program*Create training scripts*One-to-one and one-to-many communication*Troubleshoot technical issues for members*Handle proactive communication for member retention*Deescalate potential issues as temporary point of contact*Monitor member accounts for situations that can be optimizedMember Services Representative (August 2015-July 2016)*Assist members with technical issues*Assist with HTML and website editing for members*Answer member questions and field concerns*Reception Show less



Greenville Literacy Association, Inc.

• Program Manager (+ Other Titles Below)

  • Jul 2011 - Jun 2015

  Program Manager (McAlister Square) (06/14-Present)*Manage programs for Adult Basic Education.*Utilize Access scheduling program.*Coordinate volunteer training.*Recruit volunteers.*Contact churches, newspapers, and other community organizations.*Conduct student intake (interviews and testing).*Lead in-service training.*Used “TABE” and “BEST” for testing.*Supervise interns.*Plan curriculum.*Schedule classes.*Act as Substitute Teacher as needed.*Utilize LACES Program (Software/Website).Program Manager (Harley Bonds Center) (12/12 - 07/13 – Part-Time, 07/13 - 06/14 – Full-Time)*Duties similar to those listed above.Adult ESL Teacher (Volunteer) (07/11-07/13)*Taught “English as a Second Language.” Show less

• Volunteer ESL Tutor

  • Jun 2011 - Jul 2013


P.F. Chang's China Bistro
• Mexico
• Restaurants
• Server

  • Jun 2011 - Aug 2013

Sushi Nabe
• Brazil
• Restaurants
• Server

  • Jan 2011 - Jun 2011

Dalton Depot
• United States
• Market Research
• Server

  • Jul 2010 - Jan 2011


Japan Exchange and Teaching Program(me) (JET)

• International Affairs
• 700 & Above Employee

• Assistant Language Teacher at Japan Exchange Teaching Program

  • Aug 2007 - Jul 2010

  * Lesson planning * Grading * Vocal recording for student testing * Cultural ambassador * Lesson planning * Grading * Vocal recording for student testing * Cultural ambassador