Administration Assistant

• Aug 2023 - Present

Mental Health Clinician

• Aug 2022 - Apr 2023

Met requirements for AHPRA registration as a provisional psychologist by delivering focused psychological strategies through the Strong Minds Western Program to clients.Used strong written and verbal communication skills to correspond regularly with GP's and support workers where appropriate, to discuss progress towards the client's recovery goals and overcome barriers to engagement.Used creativity and critical thinking to gather engaging, evidence-based therapy materials for use with clients ranging in age from children through to older persons both in person as well as via phone and video calls.Formed excellent rapport with clients in the program, gaining regular feedback on their satisfaction with the service and my delivery of the program.Communicated effectively within a large, multidisciplinary team to plan ways to educate the community about the mental health programs, network with services across the footprint, and link with programs in other organisations. Show less

Mental Health Coach

• Aug 2021 - Aug 2022

Underwent a 12-month training program through the Cognitive Behavioural Therapy Institute (CBTi) to deliver the New Access program developed by Beyond Blue.Completed additional training with CBTi with a focus on working with children and young people, as well as working with people with physical health conditions.Met the program's KPI's for community engagement by providing informational materials across the West and Far West Local Health Districts.Delivered a 6 week guided self-help program using evidence-based Low Intensity Cognitive Behavioural Therapy (LiCBT) to clients with mild to moderate mental health issues. Conducted client-centered assessments to identify the client's current problem, recovery goals, and suitability for the program. Show less

Administration, Data, and Intake Officer

• Apr 2020 - Aug 2021

Conducted data entry and verification to ensure data accuracy and completeness.Developed reporting templates that greatly improved productivity during monthly and quarterly reporting periods.Aided in a major operational change as the organisation transitioned away from fax to using secure electronic communications by implementing a plan to advise all stakeholders across Western NSW of this change and resolve issues during the transition.Maintained efficient office procedures and processes across two mental health programs at Marathon Health (Strong Minds Western and New Access Western.Greeted and registered new clients, using strong interpersonal skills to provide information about the programs and explain privacy and confidentiality. Increased awareness about Marathon Health programs through community engagement and outreach initiatives. Show less

Administrative Assistant

• Oct 2019 - Mar 2020

Aided in the expansion of the practice through community engagement and marketing to GP's and other referrers. Independently completed daily administration tasks such as answering telephones, monitoring emails, distributing mail, billing clients, obtaining payment for consultations, and completing end of day banking and financial reconciliation. Coordinated the conversion of practice correspondence to a paperless system, and communicated this change to stakeholders. Assisted with the on-boarding of newly contracted psychologists. Used strong interpersonal skills to build rapport when conducting intake assessments with new clients. Show less

Salesperson

• Jan 2018 - Oct 2019

Administrative Assistant

• Nov 2016 - Jan 2018

Childcare Assistant

• Feb 2012 - Oct 2013

Assistant as part of Duke of Edinburgh award. Duties include; preparing and serving food for children, assisting with playground duty, preparing activities and entertaining children aged from 24 months to 5 years. Assistant as part of Duke of Edinburgh award. Duties include; preparing and serving food for children, assisting with playground duty, preparing activities and entertaining children aged from 24 months to 5 years.