Office Manager

• Feb 2021 - Present

Provisions is an organization built on the foundation of four simple principles: Passion, Determination, Dedication & Humility. PCDI specializes in Preconstruction, Design Build, General Contracting, Construction Management, and more. Provisions is an organization built on the foundation of four simple principles: Passion, Determination, Dedication & Humility. PCDI specializes in Preconstruction, Design Build, General Contracting, Construction Management, and more.

Administrative Assistant

• May 2019 - Feb 2021

HOPE Scholars Coordinator

• Feb 2019 - Feb 2021

Administrative Assistant

• Jan 2018 - May 2019

Hannibal Square Community Land Trust mission is to preserve quality, permanent, affordable housing in Central Florida by assisting very low, low, and moderate income earners in becoming home owners. Hannibal Square Community Land Trust mission is to preserve quality, permanent, affordable housing in Central Florida by assisting very low, low, and moderate income earners in becoming home owners.

Compliance & Development Supervisor

• May 2017 - Jul 2018

Started as a Customer Service Representative in May, 2017 assisting Hertz customers with roadside assistance utilizing external and internal online resources. Promoted to Floor Coach October, 2017 assisting other agents through coaching and education on how to address complex customer issues. Promoted to Team Lead October 2017 responsible for issuing vendor payments, deescalating customer conflicts, handling supervisor calls, and monitoring agent activity utilizing online metrics systems Promoted to Compliance & Development Supervisor January 2018 responsible for overseeing the compliance and development of AAA - Supernumber Call Center Floor, to included the following teams, AAA Member Services, Hertz, National, Enterprise, Lexus, and Lincoln; issue corrective actions for agents who fall outside of compliance, provide internal and external development tools for agents in need of assistance; develop and implement initiatives to address employee moral and recognition; and evaluate training strategies. Show less

Life Skills Counselor

• Oct 2015 - Jan 2017

Assistant Director of Residential Life

• Jul 2010 - Aug 2013

Serve as Assistant Director of Residential Life. Providing oversight reviewing organizational structures, staff resource management, and program formulation and execution for two traditional residential halls and Director of West Oaks Apartments.Responsible for the management of a designated area of campus and maintains a positive living/learning atmosphere through educational and social programming and counseling.Monitor and perform detailed analyses of program progress and utilization of resources.Formulate and coordinate strategic plans for a comprehensive residence life program, including areas of public relations, marketing, retention, and assessment.Develop resource requirements and prepare budget submissions for assigned programs.Coordinates the design of data reporting requirements, develops evaluation criteria, and performs studies and develops surveys to generate sufficient information about the housing programs or facets of the program for analysis.Facilitates the development of an environment which stimulates student responsibility and accountability within the residence community and within established expectations.Develops channels for student input and engages in ongoing dialogue and participation with students regarding ongoing quality improvement for residence life and the university in general.Ensures that Residential Life Coordinators (RLCs) and Assistant Residential Life Coordinators (ALRCs) meet all job responsibilities.Develops long range strategic plans for facility renovations and maintenance and oversees residential operations, maintenance, and contingency operation planning.Coordinates schedules for residence hall renovations and facility improvements.Coordinates summer conferences, assignments, and schedules. Show less

Residential Life Coordinator

• Jul 2002 - Jul 2010

Manage university owned apartments overseeing renovations & construction, residential life programming, disciplinary issues, staff & student development. Also serve on a variety of university committees.

Office Manager

• Jul 1997 - Jul 2002

Served as Office Manager reviewing, coordinating the various residence hall administrative functions, such as records management, reports, forms, and administrative standard operating procedures. Acted as liaison to department vendors; coordinated and advertised special events; created, formatted, and printed departmental brochures, reports, manuals, and flyers. Advised student workers on proper maintenance/control of records; periodically surveyed records maintained throughout the residence hall for compliance with established regulations/procedures, Received, screened, and directed students to the appropriate source for assistance and information. Show less