Senior Account Manager

• Mar 2021 - Present

In addition to the responsibilities of my previous Certification Project Manager role, my responsibilities include performing quality checks for midyear technical requests and providing mentoring for assigned Account Managers in client management, technical knowledge, and skills development. I also work with other Senior Account Managers to provide strong leadership for the QAI Account Management team.

Certification Project Manager

• Jan 2019 - Mar 2021

- Manage and facilitate organic certification in accordance with the USDA National Organic Program Standards for over 100 clients including documentation review and management, technical reviews, and non-compliance resolution- Grow and maintain client relationships through excellent customer service and attention to detail- Assist in piloting and evaluating the Regenerative Organic Certification program and framework

Customer Service Coordinator

• Aug 2018 - Jan 2019

- Coordinate and maintain client documentation and database information necessary for organic certification- Provide reports and updates to certification managers and technical teams as needed- Assist certification project managers and technical teams with inter-company communication to ensure timely and efficient workflow- Monitor workflow timelines and metrics, identify potential compliance issues and coordinate with certification project managers for resolution

Waitstaff and Office Assistant

• Dec 2015 - Jun 2018

Brook Trout Survey Project Manager

• Jul 2016 - Jul 2017

Key Holder and Sales Associate

• Dec 2012 - Jul 2016

Environmental Education Intern

• Sep 2015 - Dec 2015

Sales Clerk

• Mar 2010 - Aug 2011