Experience

Black Electric Service LLC

• United States
• Construction
• 1 - 100 Employee

• Office Administrator

  • Aug 2017 - Present



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• • Apr 2014 - Present

  The Teller Assist Representative handles inbound teller transactions from SunTrust clients and non-clients received via video from an Interactive Teller Machines (ITM) in accordance with established policies and procedures. (Teller Assist Representatives are located in contact center not branches). Complete complex Teller transactions and demonstrates competency with all Teller application transactions and processing Teller operations. Completes operational functions such as approving transactions, cash control, security and internal control. Identifies Sales referrals and makes appropriate referrals on personal products and services to STOLI Sales Representatives, Mortgages, Investments, Trust, Merchant Services, Personal and Private Bankers and Small Business Banking. Makes an active attempt to cross sell the full range of bank products and services to meet customers’ needs. Utilizes effective sales and telephone techniques to build customer relationships. Meets or exceeds sales and scorecard goals. Completes all required documentation to meet customer needs. Advanced Teller and Basic Sales and Service skill set. Show less

• • Sep 2006 - Present

  Helping clients with transactions, account maintenance and, account related questions via video calls. Responsible for achieving personal performance goals and team goals. With this department being new to the company when I started I was a key player in writing training materials, transaction procedures, policies and, verbal scripting that are currently being used. I also aid in helping other representatives with any questions during their calls and with any malfunctions that occur. I also work closely with management to help resolve errors with transactions that are not processed correctly. I have also been trained on how to detect fraud. Show less

• • Sep 2009 - Apr 2014

  In addition to completing complex Teller transactions, performs functions such a scheduling Teller line team, provides input into performance reviews and may participate in conducting reviews with Branch Manager or Assistant Branch Manager. May participate in the selection/hiring process of Tellers. Completes operational functions such as approving transactions, cash control, branch security, internal control. Demonstrates competency with all Teller application transactions and process Teller operations. Identifies sales referral opportunities and makes appropriate referrals. Ensures that all Tellers are aware of, and participating in, achievement of service and sales goals. Responsible for coaching and development of Tellers, and Operations of Teller line. Advanced Teller and Basic Sales and Service skill set. Ensure compliance with internal controls, operational procedures and risk management policies. Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct. Pursue on-going education of SunTrust products, services, and other lines of business Show less

• • Sep 2006 - Sep 2009

  Receives formal training and begins to handle face-to-face banking transactions in a branch, including but not limited to processing deposits, withdrawals, payments and balancing. Follows defined best practices for client interactions and service. Works under established procedures. Training will include identification of specific financial needs in order to assist clients, and may require making referrals where appropriate.



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service Staff

  • Apr 1998 - Sep 2006

  Coordinate and supervise all retail sales workers Handle all requests of the customers Provide required training for both old and new employees Implement all the policies related to front end service provision Assess how each member of staff at the front end is performing and report same to appropriate authority Schedule shift for the employees. Lead other members of staff at the front office Participate in the sales of products to the customers Participate in the commercial awareness programs of the company Organize other members of staff at the front end and ensure they get assigned tasks done within stipulated time period Oversee front end office operation Assess book-keeping and accounting activities at the front end office Provide top-notch customer service to both external and internal customers Provide needed assistance to managers as assigned by the latter Assist with overall store operation, including payroll and budgeting activities. Show less