Managing Director PLC Balcatta

• Oct 2021 - Present

Group Manager

• Oct 2020 - Apr 2021

Leisure & Fitness Manager Crown Perth Hotels

• Mar 2017 - Oct 2020

-Successful management & development of 40+ staff members-Constant financial reviews, budgeting & monitoring of expenditures-Successful implementation of vendor relations-Implement Marketing ideas – concept to creation with marketing team to ensure budgets are met-Conducted assessments & enforced structural business changes to ensure our facility is in line with health & safety requirements and code of practice-Created Facility Management plans, Health & Safety Management Identification Plans-Conduct monthly risk assessments, reported & create structural improvements-Lead risk audits for Hotels and successfully made improvements on risk management plans-Successful requisitioning and receipting of goods & services-Implemented structural changes for integration of staffing-Development and implementation of efficient & effective rostering arrangements-Undertaken seasonal recruitment and on-boarding plans-Production and successful implementation of Memberships-Production of wellness programs for internal hotel guests, VIP guests-Implemented a staff support, development and review structure in line with Crowns EEO initiatives & EA agreements-Created & implemented service standards in line with 6star service expectations-Conducted & rolled out customer service resolution initiatives-Health and Safety chairperson for hotels Management portfolio

Spa, Leisure & Fitness Supervisor

• Jul 2015 - May 2017

- Assist with marketing in all areas.- Organise and manage events and group bookings.- Recruitment, on boarding, inducting and training of new staff in multiple skill areas- Performance management & Mentoring of Staff.- Stock control, stock ordering and managing stocktake procedures.- Incentive planning for staff.- Manage the merchandising retail and vendor products- Handling and resolving guest complaints.- Reaching financial KPO's

Co Owner

• Mar 2014 - Jan 2016

Opened, Co owned & Co Managed a new 24/7 Fitness franchise Center. - Managed Lease negotiations - Procurement of contractors and fitness equipment. - Supervised Site works - Recruited Personal Trainers. - Managed Contracts. - Managed Financial Accounts. - Performance Managed Staff. - Marketing - Sales - Events - Member Program incentives Opened, Co owned & Co Managed a new 24/7 Fitness franchise Center. - Managed Lease negotiations - Procurement of contractors and fitness equipment. - Supervised Site works - Recruited Personal Trainers. - Managed Contracts. - Managed Financial Accounts. - Performance Managed Staff. - Marketing - Sales - Events - Member Program incentives

WA Training & Development Manager

• Sep 2014 - Jul 2015

Managed, Trained and Developed 10 Retail Stores with a total of 50 Staff.- Inducting and training all new staff.- Performance management & Mentoring of Staff.- Stock control, stock ordering and managing stocktake procedures.- Created performance reports, financial figures and one on one KPI planning for each salon and staff member.- Managed the merchandising.- Handling and resolving guest complaints.- Reached and acceded financial KPO's- Increased KPI'S by 15% - Increased EOFY turnover by 10%

Manager

• Jan 2013 - Sep 2014

- Inducting and training all new staff.- Performance management & Mentoring of Staff.- Stock control, stock ordering and managing stocktake procedures.- Managed the merchandising.- Handling and resolving guest complaints.- Reached and acceded financial KPO's- Increased KPI'S by 30% - Increased EOFY turnover by 25%

Manager

• Jan 2013 - Jan 2014

- Performance management & Mentoring of Staff.- Recruitment of Staff.- Inducting and training all new staff.- Stock control, stock ordering and managing stocktake procedures.- Created performance reports, financial figures and one on one KPI planning for each salon and staff member.- Managed the merchandising.- Handling and resolving guest complaints.- Reached and acceded financial KPO's- Increased KPI'S by 10% - Increased EOFY turnover by 8%