Group Regional Manager - Ireland

• May 2022 - Present

Key Achievements: Acquired a team of 17 direct report store managers, collaborating with 16 franchise managers / franchise owners. Including area managers, company maintenance / warehouse team members.Formulated and actioned a 90-day business plan which incorporated more structure to company operations including upgrading many IT systems, which advanced company communications and enhanced statistical analysis.Changed company IT resources and streamlined. Introduced Microsoft Teams, One Drive, SharePoint, and other apps to reduce confusion across the business.Launched company intranet site. Contacted independent IT group and worked collectively to create and design a site. Included company training, promotional and marketing updates, and daily communication updates to the team.Conducted regular performance reviews with each store manager to support and achieve company KPI’s.Sales growth year on year across peak business quarter June-September, including increase in upselling sales.Worked closely with the central warehouse team and stores to execute new ways of working, which included a new delivery acknowledgment process for each store to follow. Helped to reduce stock loss.Reviewed cash procedures across the Gino’s estate, created new cash reconciliation document for each store to use, directed regular cash loss meetings with each store manager to reduce loss.Role Expectations:Drive sales, margin and wage costs to agreed targets, support and train the management team on how best to do this.Coordinate store visits which include maintenance and quality audit checks.Implement and maintain HACCP food safety procedures in all stores.Build strong relationships with each manager, area manager, and franchise owner, to ensure a smooth and efficient operation of each store.Support and manage regional trainers, helping to achieve high standards across the business.Monitor and control all operational costs, including cash and stock loss.

Senior General Manager- Sales / B2B / People / Operations Management

• Sep 2019 - May 2022

Key AchievementsDeveloped a 60-member cross-functional sales, warehouse, merchandising, admin, customer service, business, and mobile team, including 5 management level direct reports.Prepared a 90-day business plan from initial findings, then presented full analysis to key stakeholders.Implemented company sales journey through regular leadership coaching sessions, increasing sales growth by 10%.Developed P&L by communicating targets and objectives to the management team. Tracking store performance through store profit and loss reports, then implementing corrective action. Maximized the use of workforce management tools, using high impact scheduling and recruitment to reduce labour turnover by 20%.Created talent pipeline through personal development plans, promoting 7 internal into management positions across the region.Brought Business to Business back to Ireland after 5 years. Influenced key stakeholders, managed all Ireland B2B customers from the branch.Role Expectations:Effectively coordinate with managers and individual contributors. Track store performance through the store P&L, and implement corrective action where necessary.Conduct quality improvement training for management and implement productivity models and operating procedures and policies to ensure effective department performance monitoring. Implement lean operating procedures to exceed goals for process improvement and cost reductions. Manage store managers within an assigned group of stores, lead, and partner implementation teams with new store openings. Manage evaluation and testing procedures. Maintain training and performance records for evaluating instructor effectiveness, then provide recommendations for improvement. Maximize the use of Workforce Management reports regionally, through effective weekly updates. Using scheduling and recruitment support to help stores deliver contract base. Analyze Customer satisfaction feedback.

General Manager - Sales / B2B / People / Operations Management

• Sep 2018 - Sep 2019

Key AchievementsGuided a 30-member cross-functional sales and operations team, containing 3 leadership direct reports.Conducted quality improvement training for management team, introduced effective department performance monitoring tools. Improved market share, achieving increased annual turnover by 20%.Analysed customer satisfaction using feedback portal. Outlined colleague observation measures, applied to management team reviews. Designed a customer feedback template for each purchase. Increase of 40% CSAT.Implemented lean operating procedures to exceed goals for process improvement and cost reductions. Decreased cash and stock loss year on year by 50%.Researched customer feedback, highlighting opportunity on service level agreements. Met with island logistics partner. Negotiated new contract which improved SLA by 2 days. Additions made to the fleet, upgrade in warehouse space. Company design updated on delivery vans.Visited islands hospice with management team, partnered and initiated fundraising activities from the store. Supplied and installed the hospice with latest tech.Recognized with an Exceptional Contribution Award at the company end of year conference, for overall performance.Role Expectations:Conduct regular one-to-ones and personal development plans with management team to support talent and succession plans.Deliver an end to end customer service, actively coaching and motivating the store team to create a positive experience.Support the management team to manage performance and attendance using the Company People Policies and seeking guidance where required from ER specialists.Identify commercial opportunities within the area and remaining alert to local/competitor activities and acting to reduce competitor impact.Maximize the use of Workforce Management reports through effective scheduling and recruitment of capable and committed colleagues delivering to Contract Base.

Sales Manager - Sales / B2B / People / Management

• Apr 2012 - Sep 2018

Key AchievementsCoordinated a 20-member cross-functional sales / operations team, involving 4 operations and sales team leaders and business manager direct reports.Invented a performance reporting template using excel, updated each morning by the on-duty sales team leader. Delivered focus and exceeded company metrics.Introduced a new sales pitch / journey achieving over 2000 units of specific cloud services sold in 2016. This broke company records and was a key margin driver for the business.Expanded business to business by 60% in 2017 through engaging and coaching the sales team to deliver a target of 10% share of sales, plus targeted leads to the business centre.Nurtured and promoted 5 sales consultants into leadership roles through weekly development reviews and 6–12-month personal development plans.Built strong partnerships with key stakeholders, providing key merchandising for the latest tech products.Facilitated the closing down of store units, and led transformation teams for 3 new store openings. Managed store closures, selling through all clearance products to reduce impact on new store opening.Directed 10 implementation team members, organizing new store fixtures, maintenance, products, and point of sale.Role ExpectationsTo be accountable for the overall performance of the store in the General Managers absence.Inspire the team to bring the vision to life each day, aligning colleagues to the business short, medium, and longer term goals.Set the expectation for colleagues to offer consistent high levels of service to our customers throughout the store. Encourage all colleagues to use technology to bring consistency to customer journeys across key categories winning market share from competition.Nurture a high performing sales team that are using customer led selling conversation framework.Ensure omnichannel retailing is at the heart of the stores business plan.

Sales Operations & People Team Lead

• Aug 2007 - Apr 2012

Key AchievementsJoined Currys in 2007 whilst studying sports management, after two years promoted to team leader in 2009.Quickly demonstrated sales skills by exceeding company metrics, whilst coaching other members of the team.Spearheaded all store HR activities. Including hiring, performance appraisals, staffing, and performance management, continually delivering on key people metrics. Stabilized business using recruitment process. Held management accountable for colleague engagement. Offered structured feedback on probation reviews, new starter coaching and training module completion, and development plans.Recruited to open first Currys / Pc World Megastore in Aintree, part of store transformation project then moved back to Bromborough to transform this unit also.Role ExpectationsLead the Warehouse operation effectively, aligned to the merchandising execution and acrossall task to maximize the overall efficiency and productivity and ultimately profitability of thestore.Deliver best in class operational standards whilst ensuring every pound gained/charged on the store P&L is treated as if it is my own.Ensure the store is achieving the set training needs both from a compliance and learning perspective.Regularly ensure all aspects of Health and Safety are implemented and reviewed to best practice and putting the safety of our colleagues and customers first at all times and spotting and managing risk as a priority.Capable and committed to positively interact with Customers to achieve customer satisfaction scores.To deliver baseline standards within my area of responsibility ensuring that we offer an easy end to end customer experience.Support the delivery of the department targets each period, achieving sales, maximizing margin on every sale and keeping store discount under target.To be fully engaged with the store team, working flexibly to provide support to all areas of the store as required.

Digital & Technology Advisor

• Jun 2005 - Aug 2007