Experience

inFeedo

• United States
• Software Development
• 100 - 200 Employee

• Sr Manager - Customer Success (Enterprise)

  • Nov 2022 - Present

  Bengaluru, Karnataka, India



Gain Grow Retain

• United States
• Think Tanks
• 1 - 100 Employee

• Member to Community

  • Apr 2021 - Present



Cropin

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Solutions Specialist - EMEA

  • Jun 2022 - Nov 2022

  Netherlands

• Senior Manager - Customer Success ( APAC )

  • Oct 2020 - Nov 2022

  Singapore - Streamlined project management methodologies and communication in the CS division, which increased efficiency by 70% - Provide accurate reporting on project status throughout its life cycle to 10+ teams(both internal and external ), stakeholders, and sponsors encompassing budget estimation, scheduling - Initiated formal/informal coaching and mentorship to 10+ team members regarding project charter development, resource planning, project management best practices, and appropriate… Show more - Streamlined project management methodologies and communication in the CS division, which increased efficiency by 70% - Provide accurate reporting on project status throughout its life cycle to 10+ teams(both internal and external ), stakeholders, and sponsors encompassing budget estimation, scheduling - Initiated formal/informal coaching and mentorship to 10+ team members regarding project charter development, resource planning, project management best practices, and appropriate delivery of project outcomes. - Oversee the implementation of the enterprise's multi-year, million-dollar research system program that benefits several stakeholders and department/production researchers. - Onboarding & Implementation of 70+ partners/customers worth 3.1 Million Dollars, Increased customer retention by 17% across region FY20-21 Vs FY21-22. - Converted 34% of all accounts into sales reference customers and ~62% pilot projects to full-scale rollout with $40K as the average account value.

• Manager - Customer Success ( India & SEA )

  • Apr 2019 - Oct 2020

  Bengaluru Area, India - Onboarded 15 Customers ( ACV $315K ) - Earned and retained business worth ( ACV $397K ) - On-site implementation for enterprise customers in Purwakarta ( Indonesia ), Nonthaburi & Chai Nat ( Thailand ), Clauan & Manila ( Philippines ), Negeri Sembilan ( Malaysia ), and a pilot implementation at Tekong Island ( Singapore ). - Achived the highest CSAT/NPS Score: 9.2 ( Avg ) with maximum responses. - 100% brand and revenue retention. - Worked very closely with the Product Team… Show more - Onboarded 15 Customers ( ACV $315K ) - Earned and retained business worth ( ACV $397K ) - On-site implementation for enterprise customers in Purwakarta ( Indonesia ), Nonthaburi & Chai Nat ( Thailand ), Clauan & Manila ( Philippines ), Negeri Sembilan ( Malaysia ), and a pilot implementation at Tekong Island ( Singapore ). - Achived the highest CSAT/NPS Score: 9.2 ( Avg ) with maximum responses. - 100% brand and revenue retention. - Worked very closely with the Product Team on industry requirements - Developed & Designed a highly interactive analytics dashboard for a industry-specific use case along with BA & BI experts.



Replicon

• Canada
• Software Development
• 700 & Above Employee

• Enterprise Solutions Consultant - US & EMEA

  • May 2018 - Apr 2019

  Bengaluru, Karnataka, India • Primarily tasked with driving new business opportunities for North America regions. Work closely with marketing department to identify and evaluate lead sources and drive lead to revenue conversions. • First point of contact for all prospects coming to Replicon's website and responsible for generating sales opportunities for new business. The successful candidates will engage with prospects via chat, phone and email for sales inquiries and help build the pipeline for the Account Executive… Show more • Primarily tasked with driving new business opportunities for North America regions. Work closely with marketing department to identify and evaluate lead sources and drive lead to revenue conversions. • First point of contact for all prospects coming to Replicon's website and responsible for generating sales opportunities for new business. The successful candidates will engage with prospects via chat, phone and email for sales inquiries and help build the pipeline for the Account Executive team. • Follow up on sales/product inquiries over chat and phone with the ultimate goal to further the prospect through the sales cycle. • Investigate requirements to pre-qualify prospects for the new business sales team via chat, phone and/or email • Communicate the benefits of Replicon's solutions via chat, phone and/or email to generate excitement • Work closely with the Account Executive team to hand over qualified leads to help fill the sales pipeline with opportunities • Achieve target of volume of qualified opportunities identified and value of the pipeline generated • Capture, update and maintain detailed and accurate information within Sales force CRM software Show less



BYJU'S

• India
• E-Learning Providers
• 700 & Above Employee

• Senior Customer Success Associate - India & Middle East

  • Aug 2017 - Apr 2018

  Bengaluru, Karnataka, India I had the opportunity to assist with onboarding and training new institutions on the services offered. I also played a key role in identifying and qualifying potential business opportunities within our portfolio, and in preparing and executing successful business campaigns. On a daily basis, I was responsible for ensuring that all operational deliveries were completed in a timely manner and in line with our agreed timelines for each campaign. This involved taking a hands-on approach to… Show more I had the opportunity to assist with onboarding and training new institutions on the services offered. I also played a key role in identifying and qualifying potential business opportunities within our portfolio, and in preparing and executing successful business campaigns. On a daily basis, I was responsible for ensuring that all operational deliveries were completed in a timely manner and in line with our agreed timelines for each campaign. This involved taking a hands-on approach to tasks such as business development, brand management, and client relationship management, in order to stabilize revenue and create new opportunities for growth. In addition, I was also heavily involved in end-to-end post-sales handling, working closely with clients to ensure that their needs were being met and that any issues were resolved promptly and efficiently. Overall, my experience at the ed-tech company was both challenging and rewarding and provided me with a wide range of valuable skills and experiences that will serve me well in my future endeavors.

• Business Development Associate - India & Middle East

  • Aug 2016 - Aug 2017

  Bengaluru, Karnataka, India The key responsibility areas included business development, client engagement and marketing on the B2B as well as the B2C segment.

• Business Development Associate Intern - India

  • Mar 2016 - Aug 2016

  Bengaluru, Karnataka, India Business management and marketing internship in the Final semester of my undergraduate course (B. Tech Computer Science) to develop an insight into the different marketing platforms and business development tools used in the education and CRM industry



Max Life Insurance Company Limited

• India
• Insurance
• 700 & Above Employee

• Database Management - Internship

  • Jun 2014 - Aug 2014

  Allahabad Area, India I worked as a Data Entry - Intern for the Max Life insurance office at Allahabad.