Experience

HERBLIZ Berlin

• Germany
• Wellness and Fitness Services
• 1 - 100 Employee

• Junior SEO Manager

  • Apr 2022 - Present

  • Full responsibility for the "HERBLIZ" blog: Planning, briefing & upload of content including HTML formatting, image research & creation of metadata • Keyword research • Web design & UX projects: Conception, mockup creation, QM & Testing • Project Management: Ticketing & Prioritization • Shopify: CSS touch-up, preparation of URL-structure & metadata • CTR & content optimization • Takeover process of monthly backlink building • Legal audits of content & images • Assisting Off-SEO projects: checkout process, reward program Show less



Selbstständig

• Berlin und Umgebung, Deutschland

• Senior Care/Catsitter

  • Jul 2019 - Present

  • Household Assistance • Care Companion • Catsitting • Household Assistance • Care Companion • Catsitting



DCBerlin - DigitalCenturyBerlin

• Germany
• Advertising Services
• 1 - 100 Employee

• Junior Online Marketing Manager

  • Jul 2018 - May 2019

  • Copywriting for LPs, Social & SEO • Design of marketing materials & Social Ads • Create & monitor Social Ads & Google Ads campaigns • Develop & implement social media strategies • Maintain WordPress websites • Design & build landing pages • Copywriting for LPs, Social & SEO • Design of marketing materials & Social Ads • Create & monitor Social Ads & Google Ads campaigns • Develop & implement social media strategies • Maintain WordPress websites • Design & build landing pages



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer & Accommodation Partner Service Specialist

  • Jan 2014 - Jul 2016

  • Handling pre and post reservation inquiries of customers and hotels by phone and e-mail • Handling sales requests by phone and e-mail • Modifying, changing and/or cancelling existing reservations • Outbound calls to hotels/guests to arrangement special requests • Liaison between guest and hotel to resolve complaints • Managing relationships with hotels by providing high levels of customer service and account management support • Responsible for modifications of hotel information, rates and availabilities, promotions • Taking possession of professional relationships with hotels as well as with customers Show less



El Viajero Hostels

• Uruguay
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Jan 2013 - May 2013

  • Information on local tours and activities as well as promotion and sale of thirdparty services • Responsible for handling bookings and availabilities of reservation systems such as hostelbookers and Booking.com • Check-in and check-out, cashing and financial reports • Responsible for Purchases and breakfast service • Management of logistics involving employees and guests • Information on local tours and activities as well as promotion and sale of thirdparty services • Responsible for handling bookings and availabilities of reservation systems such as hostelbookers and Booking.com • Check-in and check-out, cashing and financial reports • Responsible for Purchases and breakfast service • Management of logistics involving employees and guests



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Executive

  • Jun 2012 - Dec 2012

  • Handling pre and post reservation inquiries of customers and hotels by phone and e-mail • Handling sales requests by phone and e-mail • Modifying, changing and/or cancelling existing reservations • Outbound calls to hotels/guests to arrangement special requests • Liaison between guest and hotel to resolve complaints • Managing relationships with hotels by providing high levels of customer service and account management support • Responsible for modifications of hotel information, rates and availabilities, promotions • Taking possession of professional relationships with hotels as well as with customers Show less



El Diablo Tranquilo

• Punta del Diablo, Uruguay

• Reception, Administration and Guest Services

  • Dec 2011 - Apr 2012

  • Management of logistics involving employees and guests as well as delegation of responsibilities throughout the hostel. • Handling of web-based reservation and point of sale systems as well as promotion of third party services • Collect, record and respond to guest feedback and requests • Multilingual correspondence via phone and Email • Assistance in the development of advertising and marketing strategies including materials, web-based promotion, social media and public relations • Management of logistics involving employees and guests as well as delegation of responsibilities throughout the hostel. • Handling of web-based reservation and point of sale systems as well as promotion of third party services • Collect, record and respond to guest feedback and requests • Multilingual correspondence via phone and Email • Assistance in the development of advertising and marketing strategies including materials, web-based promotion, social media and public relations



a&o Hostels

• Germany
• Hospitality
• 200 - 300 Employee

• Student Worker

  • Nov 2010 - Nov 2011

  • FO associate: daily operational tasks, facilitating guest needs, handling of reservations and correspondence via phone and Email • F&B associate: bartending, boarding of guests including breakfast and dinner • Other: housekeeping and night guard • FO associate: daily operational tasks, facilitating guest needs, handling of reservations and correspondence via phone and Email • F&B associate: bartending, boarding of guests including breakfast and dinner • Other: housekeeping and night guard



H10 Hotels

• Spain
• Hospitality
• 700 & Above Employee

• Intern in Internship in Public Relations and Quality Management Department

  • Aug 2010 - Oct 2010

  • Assistance in the organisation of a quality certification process • Daily customer contact, assistance in solving customer complaints and requests • Multilingual guest correspondence via Email • Usage of content evaluation systems • Assistance in the holding of private events • Assistance in the organisation of a quality certification process • Daily customer contact, assistance in solving customer complaints and requests • Multilingual guest correspondence via Email • Usage of content evaluation systems • Assistance in the holding of private events



Kerszberg Events GmbH

• Germany
• Events Services
• 1 - 100 Employee

• Hostess

  • Sep 2009 - Jul 2010

  • Coordinated the planning of public and private events while assisting as a waitress • Provided support in the groceries department of a high-quality department store • Coordinated the planning of public and private events while assisting as a waitress • Provided support in the groceries department of a high-quality department store



Medithek

• Braunschweig und Umgebung, Deutschland

• Video Clerk

  • Aug 2007 - Sep 2008



Landhaus Rote Mühle Ferienreiterhof

• Kassel und Umgebung, Deutschland

• Temporary Assistant

  • Mar 2002 - Jul 2007

  • Animal Care, Riding lessons, Leading Riding Tours • Housekeeping • Childcare • Guest Services • Animal Care, Riding lessons, Leading Riding Tours • Housekeeping • Childcare • Guest Services