Digital performance analyst

• Aug 2021 - Present

Digital campaign manager

• Dec 2020 - Aug 2021

Daily tasks consist in: - Campaign set up on: Facebook, Instagram, Google Search and Display. - Daily campaign optimisation - Campaign reporting (Weekly and End of campaign). - Media plan creation - Community and content management Daily tasks consist in: - Campaign set up on: Facebook, Instagram, Google Search and Display. - Daily campaign optimisation - Campaign reporting (Weekly and End of campaign). - Media plan creation - Community and content management

Social Media Campaign Manager

• Mar 2020 - Sep 2020

Daily tasks consist in:- Campaign set up on: Facebook, Instagram, Pinterest, Google Ads and Teads.- Daily campaign optimisation- Campaign reporting (End of campaign, as well as weekly, monthly and quarterly basis).- AMS campaign setup, optimisation and reporting (Amazon advertising).- Assist the social media strategists on media planning.Use of the following platforms and softwares:- Facebook business manager- Pinterest business manager- Amazon advertising- Teads- Google Ads- Sellics- Make Me Reach- Kenshoo- Excel, powerpoint, teams- Keynote Show less

Campaign Executive

• Sep 2019 - Mar 2020

Data-driven marketing & Innovation trainee

• Jun 2019 - Aug 2019

Reservations Agent

• Feb 2017 - Dec 2017

Reception clerk

• Oct 2016 - Jan 2017

Receptionist clerk on the Saga Sapphire Cruise ship Receptionist clerk on the Saga Sapphire Cruise ship

Front office clerk

• Aug 2015 - Oct 2015

- Attempts to communicate with guest in guest’s native language, if applicable. - Remains calm and alert, especially during heavy hotel activity, and resolve complications such as location changes or credit issues. - Operate various office machines. - Guarantee the tidiness and cleanliness of the reception area. - Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events. - Cooperate with employees from all departments, in particular Housekeeping, and Reservations. - Daily checks on the credit limit list in agreement with the supervisor. - Know all tasks on the central telephone switchboard (acceptance and passing on of telephone calls, faxes, messages, etc.) - Acceptance and passing on of the wishes of guests to the corresponding departments / persons. - Inform the housekeepers with regard to special requests, early and late departures, changes of room and other information important for the department. - Accept walk-in reservations and enter these into the system. - Provide information and take bookings for bus / rail and air travel, events, restaurants, theatres, concerts, city tours, sightseeing etc. - Be familiar with the daily activities in the hotel. Show less

Front Office Clerk

• Nov 2014 - May 2015

- Good communication with guests, always remain calm, polite, helpful and smiling. - Remains calm and alert, especially during emergencies and heavy hotel activity, and resolve complications such as location changes or credit issues. - Operate various office machines. - Guarantee the tidiness and cleanliness of the reception area. - Obtain all the relevant information from the previous shift, including special guests, tasks to be clarified and to be completed and special events. - Cooperate with employees from all departments, in particular Housekeeping, and Reservations. - Know all tasks on the central telephone switchboard (acceptance and passing on of telephone calls, faxes, messages, etc.) - Acceptance and passing on of the wishes of guests to the corresponding departments / persons. - Inform the housekeepers with regard to special requests, early and late departures, changes of room and other information important for the department. - Accept walk-in reservations and enter these into the system. - Accept phone reservations and enter these into the system. - Provide information and take bookings for bus / rail and air travel, events, restaurants, theatres, concerts, city tours, sightseeing etc. - Be familiar with the daily activities in the hotel. Show less

Front Office Clerk

• Sep 2014 - Oct 2014

Food and Beverage Assistant

• Dec 2013 - Apr 2014