Experience

VIVENCIA ANDINA SL

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Agent de voyage

  • Jun 2023 - Present



CrowdFarming

• Spain
• Technology, Information and Internet
• 100 - 200 Employee

• Squad Leader of the French-Italian Customer Support Team

  • Jul 2022 - Jun 2023

  * Team management (training of team members, definition of individual objectives, performance reviews) * Establishment of guidelines to meet the team's objectives* Management of customer requests by email, telephone and social networks (incidents, information, raising awareness of the reality of the agricultural sector)* Development and participation in related projects: telephone surveys, translations, agricultural and sustainability training, etc.

• Customer Support

  • Mar 2021 - Jun 2023



Travelgenio.com

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Customer Care

  • Aug 2019 - Mar 2021

  * Customer service agent for flight bookings: handling changes, cancellations, payments, incidents by phone and mail. * Daily use of three GDS: Amadeus, Galileo, Sabre * Customer service in English, Spanish and French * Customer service agent for flight bookings: handling changes, cancellations, payments, incidents by phone and mail. * Daily use of three GDS: Amadeus, Galileo, Sabre * Customer service in English, Spanish and French



Agence Evalys

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Production Service Assistant

  • Apr 2018 - Nov 2018

  Second year Master's internship followed by a 2-month fixed-term contract Main tasks : * Relations with GROUP and INDIVIDUAL clients before, during and after their stay * Design of stays in France and Europe (Portugal, Spain, Italy) * Follow-up of accommodation, transport, catering and activity bookings * Negotiation with commercial partners * Production of roadbooks detailing the stages of the stay * Supervision of groups in situ * Management of social networks and the newsletter This experience has enabled me : * To develop my skills in managing clients during high season * To develop my knowledge of FRANCE and EUROPE destinations * To acquire sales techniques * To master IT tools, especially Excel Show less



ToutPérou

• Lima, Peru

• Assistant Commercial and Strategic Development Project Manager

  • Apr 2017 - Sep 2017

  First year Master internship Main tasks : * Relations with French-speaking travellers before, during and after their stay in Peru * Advice and information for the preparation of a stay in Peru * Assistance to travellers on site * Booking of hotels, transport and activities * Commercial relations with Peruvian partners * Daily follow-up of back office tasks * Development of social networks (Facebook, Instagram, newsletters) First year Master internship Main tasks : * Relations with French-speaking travellers before, during and after their stay in Peru * Advice and information for the preparation of a stay in Peru * Assistance to travellers on site * Booking of hotels, transport and activities * Commercial relations with Peruvian partners * Daily follow-up of back office tasks * Development of social networks (Facebook, Instagram, newsletters)



Oxford Visitors Information Center

• Oxford, United-Kingdom

• Travel advisor

  • May 2015 - Jun 2015

  Internship for the second year of the Bachelor's degree. Main tasks : * Reception of the public * Personalized advice on holidays in the Oxfordshire region (UK) * Participation in marketing development projects * Sale of souvenirs Internship for the second year of the Bachelor's degree. Main tasks : * Reception of the public * Personalized advice on holidays in the Oxfordshire region (UK) * Participation in marketing development projects * Sale of souvenirs