Program Coordinator

• Oct 2023 - Present

Programme Officer

• Aug 2022 - Oct 2023

Program Implementation:Establishing a strong network among LRC, PRCS-L and other Red Cross Partner colleagues.Supporting project planning, implementation, monitoring, reporting and evaluation of DRC supported projects.Following up with the LRC and PRCS-L focal points on relevant components of the projects.Ensuring that funds transferred at the country level, for the implementation of the projects, are used as per the project document.Identifying areas for possible improvements in existing programs.Supporting the development of new program documents and funding applications.Supporting the implementation of reviews and evaluations and the follow-up on its findings and consequences. Reporting and Administration:Assisting DRC produces timely and quality narrative and financial quarterly reports.Liaising with LRC Planning Unit and the involved sectors, to strengthen data collection and reporting.Liaising with PRCS-L and support data collection and the development of narrative reports.Ensuring project agreements and amendments are signed by the relevant parties at both DRC HQ and LRC/PRCS-L.Ensuring all program-related documents are properly stored on Atlas, DRCs ERP system.Supporting compliance with DRC rules and regulations related to program implementation.Maintaining a rolling timeline that compiles all key project milestone dates and deadlines for the projects and supporting the team in meeting these deadlines.Participating and helping organize visits to Lebanon for Donors, Consultants, and DRC HQ staff. Show less

Manager of Customer Experience

• Jul 2022 - Aug 2022

Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers' issues and follow problems through to resolution. Set a clear mission and deploy strategies focused on that mission. Develop service procedures, policies, and standards. Analyze statistics and compile accurate reports. Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Keep ahead of industry developments and apply best practices to areas of improvement. Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Show less

Business Development Manager

• Nov 2021 - Jun 2022

Developing a business plan that covers sales and revenues.Demonstrating realistic forecasts about sales to the management team.Meeting planned sales goals and targets by units and products.Setting individual sales targets with the sales team.Coordinating with marketing on lead generation.Developing sales team through motivation, counseling and product knowledge education.Designing and implementing a strategic business plan that expands company’s customer base and ensure its strong presence.Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs.Identifying emerging markets and market shifts while being fully aware of new products and competition status. Show less

Credit Specialist

• Oct 2018 - Nov 2021

Provide complete credit analysis, including the research and administrative tasks as well.Offer direct support RMs and Directors for any business development.Gather information on customers, industries, and conducting credit analysis for new and existing customers.Creat high quality credit applications from scratch.Conduct risk analysis based on income levels, sectorial concentration, employer concentration, delinquency report analysis.Request Credit Information from external sources when applicable and check blacklisted clients and employers in the credit guidelines.Suggest recommendations after performing all data entries, and get the approval as per authority matrix.Conduct effective and timely monitoring of credit worthiness in accordance with all internal credit rating procedures.Write, report and articulate credit profiles of existing and prospective clients, including running credit models, cash flow analysis and preparation of any analytical documentation.Initiating the required process for any KYC related activities. Show less

Credit Analyst

• Dec 2016 - Sep 2018

Conducts credit analysis based on customer profile, application form, credit information report, salary and income certifications, credit history, and deviations on credit policy, calculates applicant’s debt burden ratio, Conducts risk analysis based on income levels, sectorial concentration, employer concentration, delinquency report analysis.

Claims and Underwriting

• Oct 2014 - Nov 2016

Assessing clients insurance needs and risk profile; Research insurance companies' policies and negotiate with underwriters to find the most suitable insurance for clients at the best price; Advise clients on whether and when they need to make a claim on their policies; Take customers calls and guide them in case of a claim. Assessing clients insurance needs and risk profile; Research insurance companies' policies and negotiate with underwriters to find the most suitable insurance for clients at the best price; Advise clients on whether and when they need to make a claim on their policies; Take customers calls and guide them in case of a claim.

Intern

• May 2012 - Jun 2012

Register current operations, movement on stock portfolio and submit supporting documents, Inform the client on products/services according to his salary level, projects and investment, Educate the customer on the use of remote and online services and File the products/documents and deliver them after identity verification. Register current operations, movement on stock portfolio and submit supporting documents, Inform the client on products/services according to his salary level, projects and investment, Educate the customer on the use of remote and online services and File the products/documents and deliver them after identity verification.