Experience

charly

• Germany
• Software Development
• 1 - 100 Employee

• Hospitality Operations Intern

  • Jan 2023 - Present

  Day-to-day operations: taking care of reservations and guest reviews Management of the hotel in Berlin: Handling hotel guests on side, checking of the housekeeping, coordinating partners and supply Guest care: communicate with guests, handling their requests and being part of creating the best guest experience possible Business development: supporting the preparation of upcoming new openings, planning further expansion and the management in the general development of the company (acquiring new partners in the DACH market) Collaboration: work cross-functionally and closely with the rest of the team to improve the whole guest journey Sustainability: supporting the sustainability department to develop the company in a more sustainable way Show less



elementsurf Surfcamp

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Hospitality Operations Support

  • Jul 2022 - Nov 2022

  As a teamer I was responsible for the everyday operations. I was dealing with the customers, making sure that everything was prepared for them to feel comfortable and the business was running smoothly. I was using this time to have a deeper look into the operations of a hospitality business and was planning my next steps after finishing my bachelor's degree. As a teamer I was responsible for the everyday operations. I was dealing with the customers, making sure that everything was prepared for them to feel comfortable and the business was running smoothly. I was using this time to have a deeper look into the operations of a hospitality business and was planning my next steps after finishing my bachelor's degree.



Touristikverband Siegen-Wittgenstein e.V.

• Germany
• Advertising Services
• 1 - 100 Employee

• Bachelor Thesis

  • Feb 2022 - Jul 2022

  Together with the Siegerland-Wittgenstein Tourism Association, I wrote my bachelor thesis on the topic: Sustainability assessment of the Siegerland-Wittgenstein tourism region. Actual state analysis and recommendations for action on the way to becoming a "Sustainable Destination". The association wants to align itself more sustainable and finally achieve the certification "Sustainable Destination" by TourCert. Within the scope of my bachelor thesis, I was developing an adapted catalog of indicators and criteria and explored the extent to which sustainability is already practiced locally. Show less



German National Tourist Board

• Germany
• Travel Arrangements
• 100 - 200 Employee

• Marketing, Sales and Eventmanagement Intern

  • Mar 2021 - Aug 2021

  Tasks in the areas of content marketing, online marketing, event management, and network and partner management. You can see the exact description of my comprehensive activities in my work reference. Tasks in the areas of content marketing, online marketing, event management, and network and partner management. You can see the exact description of my comprehensive activities in my work reference.



Rhine-Waal University

• Germany
• Higher Education
• 200 - 300 Employee

• Tutor in Business Mathematics

  • Nov 2020 - Mar 2021

• Study Program Manager

  • Apr 2020 - Oct 2020

  Study program management• Planning of excursions • Scientific research (tools for qualitative and quantitative methods; new literature; access to various scientific journals)

• Tutor in Business Mathematics

  • Nov 2019 - Apr 2020



Movie Park Germany GmbH

• Germany
• Recreational Facilities
• 1 - 100 Employee

• Customer Service Assistant

  • Oct 2016 - Nov 2016

  During the busy time of the month October I supported the Customer Service in the leisure park "Movie Park Germany". This month in particular is that busy because of the Halloween season with various specials. I was responsible for the following tasks: • Answering guest questions of any kind • Mediation of lost loved ones • Dealing with both positive and negative visitor feedback • Taking care of guests who need special attention • Issuance of maps, show timesheets, hotel brochures, timetable information, hotel booking service • Management of the change box office and independent accounting • Collecting, processing, and answering all visitor opinions via the processing programme Intrafox • Operating the telephone hotline • Supporting all-inclusive customers • Writing a daily report Show less



In Hostel Veritas GbR

• Oberhausen, North Rhine-Westphalia, Germany

• Hospitality Assistant

  • Oct 2014 - Sep 2015

  My tasks included: • Check-in/Check-out process • Mainly event preparations • Preparation of the outdoor area • Preparation of the food for serving • Distribution of food and drinks in the restaurant and at events • Housekeeping of the entire area (and event area) • Assistance with orders My tasks included: • Check-in/Check-out process • Mainly event preparations • Preparation of the outdoor area • Preparation of the food for serving • Distribution of food and drinks in the restaurant and at events • Housekeeping of the entire area (and event area) • Assistance with orders