CHSP Service Coordinator

• Nov 2022 - Present

CHSP Facilitator.Workforce Rostering.Customer service.

• Aug 2021 - Nov 2022

Facilitate CHSP serviced by managing a case load of over 145 customers with varying complex needs. Support customers and their families by conducting reviews,developing care plans and referring for clinical needs. Encourage wellness and reablement by identifying and responding to risks to enable a customer to leave safely and independently in their own home. Support other departments and agencies who share the common goal of customer care. Manage the work flow of staff to ensure customer needs are met. Promote Anglicares values and assist customers with their aged care journey. Show less

Customer Contact Representative

• Jan 2021 - Aug 2021

Employment Consultant

• Oct 2019 - Dec 2020

Remediation Consultant

• Jan 2018 - Feb 2019

As a Remediation Consultant I am responsible for exceeding a customer’s expectations whilst investigating and offering solutions to meet their needs. I speak to customers in financial hardship and have demonstrated flexibility by working across many teams when required. I have exceptional attention to detail, data entry and document preparation skills.Key Responsibilities• Provide exceptional customer service on inbound and outbound calls. Adhering to the privacy act at all times. • Investigating and providing solutions to assist a customer in financial hardship• Working across many different teams from administration through to collections calls and processing hardship applications Show less

Bank Teller

• Nov 2016 - Jan 2018

I contributed to the daily running of the branch. I strived to exceed a customer’s exceptions at every interaction. My job included cash transactions, maintaining cash limits and data entry. Through conversation I was able to discover and assist our customers with their needs.Achievements• Received Teller of the month within 3 months and attended the SA High performers event in May 2017.

Administration Officer

• Jun 2013 - Nov 2016

I performed many duties at Statewide that have provided me with a strong administrative skillset. My duties included opening and closing employer and member accounts, data entry, receipting, document preparation and allocating funds to members. I also assisted in the claims area where I was able to help people in financial hardship. I performed many duties at Statewide that have provided me with a strong administrative skillset. My duties included opening and closing employer and member accounts, data entry, receipting, document preparation and allocating funds to members. I also assisted in the claims area where I was able to help people in financial hardship.

Team Leader/Senior Member relationship Officer

• Jan 2005 - Jun 2013

I was a Leader who excelled in personal and home lending. I also did rostering, staff mentoring and coaching as well as contributed to running of the branch. I was able to lead by example in exceling in customer service. I was a Leader who excelled in personal and home lending. I also did rostering, staff mentoring and coaching as well as contributed to running of the branch. I was able to lead by example in exceling in customer service.