Service Operations Specialist

• Oct 2020 - Present

Auditing driver qualification documents and drug & alcohol information for clients. Identifying discrepancies, checking systems for pertinent information, and entering information into applicable systems. Working with Client Service Specialists to obtain and/or validate client information. Updating information in all applicable systems. Maintaining knowledge of the applicable local, state, and federal regulations that pertain to service offerings. Maintaining confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adhering to the department's data security policies pertaining to Personal Identification Information Show less

Master of Social Work Student

• Sep 2019 - Present

Recreational Therapist, Senior

• Aug 2018 - Jul 2019

Project YES’ Transition Specislist

• Jul 2016 - Apr 2018

Supporting the development and implementation of Project YES. Project YES is a collaborative federal grant based program aiming to provide assessment and establish lasting services for young adults with mental health needs as they transition from youth services to adulthood in the community. Providing wellness management and recovery services to assist in reduction of psychiatric symptoms as well as skill development and enhancement services to assist with healthy transition into adulthood. Also providing full intensive case management services to facilitate wraparound approach to care. Show less

Sales Consultant

• Oct 2015 - Jun 2016

Aggressive and consistent group leader in sales for the largest entertainment group on the market. Providing excellent customer service, problem resolution, billing assistance, payment collection, and multi-system navigation. Displaying thorough knowledge and ability in providing and closing sales-based solutions Aggressive and consistent group leader in sales for the largest entertainment group on the market. Providing excellent customer service, problem resolution, billing assistance, payment collection, and multi-system navigation. Displaying thorough knowledge and ability in providing and closing sales-based solutions

Recreational Therapist

• Mar 2013 - Sep 2014

Providing Recreational Therapy services in a day treatment Intensive setting at a CA level 14 facility for at risk youth. Working with youth that have PTSD, ODD, complex trauma, mental illness, substance abuse, gang involvement, are in foster care, etc. Completing assessments, program planning and implementation, and documentation of services. Participating in treatment planning and collaborating with a multidisciplinary team. Solely responsible for developing and overseeing the Recreational Therapy internship program. Also actively Supervising Recreational Therapy interns, students, and volunteers. Daily involvement in crisis intervention and management with assaultive high risk individuals. I am a certified TCI (Therapeutic Crisis Intervention) trainer who is responsible for certifying all new agency employees in TCI upon hire. Show less

Recreation Therapist

• May 2011 - Jan 2013

Providing Recreational Therapy Services at an inpatient psychiatric setting. Determining patients' needs through interview and assessment. Planning and implementing psycho-social interventions through group treatment sessions for forensic, adult, geriatric, adolescent, and child psychiatric populations. Completing progress notes/documentation. Participating on a multi-disciplinary team by establishing goals and interventions to assist in the treatment planning process. Involvement in special events, committees, and supervision of volunteers and Recreational Therapy students and interns. Intern Above listed duties, with the exception of the supervision of students. In addition, completed case study on forensic patient, created a multivolume collection of interventions for staff use, and planned day-long special event for 500 patients. Show less

Rehabilitation Technician

• Aug 2007 - Apr 2011

Providing in home services/developmental to individuals with mental, intellectual, and physical disabilities. Working with clients spanning from children to older adults. Providing clients with developmental therapy and NC CAP services, which includes community integration and respite care. Providing in home services/developmental to individuals with mental, intellectual, and physical disabilities. Working with clients spanning from children to older adults. Providing clients with developmental therapy and NC CAP services, which includes community integration and respite care.

Inclusion Specialist

• May 2007 - Aug 2007

Providing one-on-one assistance to clients participating in summer camp activities. Worked with a spectrum of disabilities including autism, MR/DD, ADHD, physical disabilities, etc. Providing one-on-one assistance to clients participating in summer camp activities. Worked with a spectrum of disabilities including autism, MR/DD, ADHD, physical disabilities, etc.