Account Manager

• Jan 2022 - Present

Senior Account Executive

• Oct 2019 - Jan 2022

• Develop and maintain in-depth knowledge of client’s business, market, competitors, marcom mix and relevant media platforms; exploit agency marketing tools to understand client brand and business; advise clients and identify growth opportunities as a result of my understanding• Manage understanding of briefing process and what is required both from a client perspective (budget, timescales, briefs etc) and from an internal perspective (consumer insight, production information, competitor awareness etc).• Helping brands find their truth and turn that truth into creative ideas to build a more meaningful role for those brands.• Balance the demands between client requirements and creative ideas; manage the tension between client demands and creative demands professionally and within your area of control.• Understand and manage the agency financials for client area (invoicing, suppliers and mark-up, revenue and time; hourly rates); monitor profitability and budgets of individual jobs• Deliver best-in-class service by listening and questioning professionally.• Identify sales opportunities with clients by building effective relationships with them, listening well and questioning appropriately.

Account Executive

• May 2019 - Oct 2019

Personal banking Representative

• Sep 2013 - Nov 2018

• Greeted and interfaced with customers to facilitate daily banking transactions; providing exceptional banking services • Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.• Developing and maintaining customer relationships by selling Retail Products ( housing loans , car loans , personal loans , credit cards , saving plans , Deposits ) • Meeting customer needs By a cross selling strategy • Consistently meet or exceed sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers.• Conducted individual financial analysis to determine appropriate loan and credit options• Assisted with all new account openings and business deposits.• Ensured banking policy and procedure compliance• Worked closely with management to strategize sales techniques to increase branch production and customer service