Experience

Ajman Saray, a Luxury Collection Resort

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Leisure Sales Executive

  • Apr 2023 - Present



The St. Regis Dubai, The Palm

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Sales And Marketing Intern

  • Aug 2022 - Apr 2023

  I had the opportunity to work for different departments for 8 months such as: Groups & Events: - Providing support to the event coordinators, executives and managers. - Prepare weekly ESS reports, Attend and prepare the daily communication tool; BEO meeting. - Handle daily/ weekly tasks including; preparing the BEO meeting material, daily distribution of event details to the rest of the hotel, managing meal vouchers, Group Resume/ BEO distribution, and valet forecast. - Filing… Show more I had the opportunity to work for different departments for 8 months such as: Groups & Events: - Providing support to the event coordinators, executives and managers. - Prepare weekly ESS reports, Attend and prepare the daily communication tool; BEO meeting. - Handle daily/ weekly tasks including; preparing the BEO meeting material, daily distribution of event details to the rest of the hotel, managing meal vouchers, Group Resume/ BEO distribution, and valet forecast. - Filing of paperwork according to Marriott Standards (Post-event filing, MRW filing, etc.) - Handles Internal meetings. - Designing floor plans in the hotel floorplan tool. - Finalize the billing process with accounting. - Strong support for the event planning team & guidance and support throughout the event. - Protect the privacy and security of guests and coworkers. - Maintain confidentiality of proprietary materials and information. - Follow company and department policies and procedures. - Establishing proposal, contract, invoice, and method of payment. - Creating rooms block, rooming list, and follow-up. - Site inspection and sales calls. Corporate Sales: - Site inspection for a new company or long-term stay. - Establish a Corporate Contract. - How to acquire a new account. - Marsha Guide. - Create bookings with the reservation team. - MaRFP. Government Sales: - Understand the loyalty programs and launch special offers with FAZAA, ADNOC & MAZAYA. - Create bookings with the reservation team. - MaRFP. Leisure Sales: - Site inspection, sales calls and FAM Trips. - Identify USP to increase bookings. - STARS Program, establishing a database and making bookings. - Establish Promotional rate and Flash Sale Rate with our partners. - Updated availability calendar and stop sales. - PPA Agreement with selected partners. - Helping Managers to build the travel plans for 2023. - Building marketing plan depending on the production of our preferred partners and seasonality or upcoming events. Show less I had the opportunity to work for different departments for 8 months such as: Groups & Events: - Providing support to the event coordinators, executives and managers. - Prepare weekly ESS reports, Attend and prepare the daily communication tool; BEO meeting. - Handle daily/ weekly tasks including; preparing the BEO meeting material, daily distribution of event details to the rest of the hotel, managing meal vouchers, Group Resume/ BEO distribution, and valet forecast. - Filing… Show more I had the opportunity to work for different departments for 8 months such as: Groups & Events: - Providing support to the event coordinators, executives and managers. - Prepare weekly ESS reports, Attend and prepare the daily communication tool; BEO meeting. - Handle daily/ weekly tasks including; preparing the BEO meeting material, daily distribution of event details to the rest of the hotel, managing meal vouchers, Group Resume/ BEO distribution, and valet forecast. - Filing of paperwork according to Marriott Standards (Post-event filing, MRW filing, etc.) - Handles Internal meetings. - Designing floor plans in the hotel floorplan tool. - Finalize the billing process with accounting. - Strong support for the event planning team & guidance and support throughout the event. - Protect the privacy and security of guests and coworkers. - Maintain confidentiality of proprietary materials and information. - Follow company and department policies and procedures. - Establishing proposal, contract, invoice, and method of payment. - Creating rooms block, rooming list, and follow-up. - Site inspection and sales calls. Corporate Sales: - Site inspection for a new company or long-term stay. - Establish a Corporate Contract. - How to acquire a new account. - Marsha Guide. - Create bookings with the reservation team. - MaRFP. Government Sales: - Understand the loyalty programs and launch special offers with FAZAA, ADNOC & MAZAYA. - Create bookings with the reservation team. - MaRFP. Leisure Sales: - Site inspection, sales calls and FAM Trips. - Identify USP to increase bookings. - STARS Program, establishing a database and making bookings. - Establish Promotional rate and Flash Sale Rate with our partners. - Updated availability calendar and stop sales. - PPA Agreement with selected partners. - Helping Managers to build the travel plans for 2023. - Building marketing plan depending on the production of our preferred partners and seasonality or upcoming events. Show less



La Guinguette des Enfants Sages

• Le Havre, Normandy, France

• Collaborator

  • May 2021 - Sep 2021

  Bar service, management of the kitchen set-up, compliance with HACCP standards, and organisation of events. Bar service, management of the kitchen set-up, compliance with HACCP standards, and organisation of events.



Les Maisons de Léa

• France
• Hospitality
• 1 - 100 Employee

• Equipier polyvalent

  • Jun 2020 - Sep 2020

  Head waiter, Guest room attendant Head waiter, Guest room attendant



Warwick Brussels

• Belgium
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist Trainee

  • Nov 2019 - Mar 2020

  Work and Study program with the school (9 weeks in the hotel) Discovering of all the Room Division Department: - 4 weeks of reception following three different types of shift (early, late, night), learning all the basis of welcoming the customers, doing check-in, check-out by using Opera system, dealing with guests requires and demands. - 5 weeks into the housekeeping department, following housekeepers and supervisors, learning the organisation of the tasks, how to deal and… Show more Work and Study program with the school (9 weeks in the hotel) Discovering of all the Room Division Department: - 4 weeks of reception following three different types of shift (early, late, night), learning all the basis of welcoming the customers, doing check-in, check-out by using Opera system, dealing with guests requires and demands. - 5 weeks into the housekeeping department, following housekeepers and supervisors, learning the organisation of the tasks, how to deal and exchange with the other departments. Show less Work and Study program with the school (9 weeks in the hotel) Discovering of all the Room Division Department: - 4 weeks of reception following three different types of shift (early, late, night), learning all the basis of welcoming the customers, doing check-in, check-out by using Opera system, dealing with guests requires and demands. - 5 weeks into the housekeeping department, following housekeepers and supervisors, learning the organisation of the tasks, how to deal and… Show more Work and Study program with the school (9 weeks in the hotel) Discovering of all the Room Division Department: - 4 weeks of reception following three different types of shift (early, late, night), learning all the basis of welcoming the customers, doing check-in, check-out by using Opera system, dealing with guests requires and demands. - 5 weeks into the housekeeping department, following housekeepers and supervisors, learning the organisation of the tasks, how to deal and exchange with the other departments. Show less



De Vere Tortworth Court

• Tortworth, South Gloucestershire, United Kingdom

• F&B and C&B waiter

  • May 2019 - Sep 2019

  5 months internship, while I have been assigned as a Food and Beverage Waiter and Conference and Banquet Waiter. I worked in many different areas: Restaurant, Afternoon Tea, Conference and Banqueting, and helped in the Bar. I have been led to manage many tasks with the team and on my own; welcoming guests, focusing on the guests’ satisfaction, handling guests requires, handling guests feedback 5 months internship, while I have been assigned as a Food and Beverage Waiter and Conference and Banquet Waiter. I worked in many different areas: Restaurant, Afternoon Tea, Conference and Banqueting, and helped in the Bar. I have been led to manage many tasks with the team and on my own; welcoming guests, focusing on the guests’ satisfaction, handling guests requires, handling guests feedback



LES PINS DE CESAR

• Saint Join de Brunneval

• Breakfast Attendant

  • May 2019 - May 2019

  Prepared breakfast and serving guest. But also listening to the client and living up to their expectations for better satisfaction and the best experience. Prepared breakfast and serving guest. But also listening to the client and living up to their expectations for better satisfaction and the best experience.



Les Maisons de Léa

• France
• Hospitality
• 1 - 100 Employee

• Night Receptionist

  • May 2019 - May 2019

  Taking reservation, and night shift. Taking reservation, and night shift.



Hotel Le Plaza

• Belgium
• Hospitality
• 1 - 100 Employee

• Banquet Waiter Trainee

  • Nov 2018 - Apr 2019

  Work and Study training program with the school. (9 weeks in the hotel) Apprenticeship of the Food and Beverage department: - Breakfast - Restaurant - Kitchen Work and Study training program with the school. (9 weeks in the hotel) Apprenticeship of the Food and Beverage department: - Breakfast - Restaurant - Kitchen



LES ENFANTS SAGES

• France
• Restaurants
• 1 - 100 Employee

• Commis

  • Aug 2018 - Nov 2018