Digital Marketing Manager

• Jul 2021 - Present

Digital Marketing Associate (Apprenticeship)

• Jun 2020 - Jun 2021

In this role I developed my skills in SEO, Web Design, Content writing, Social Media Marketing, Email Marketing and Project Management. I work with clients from a wide range of industries including: Automotive, Food & Beverage, Health & Wellness, Legal and Medical, to name a few. I also manage client advertising through Facebook, Instagram, YouTube, Google, and Email, in addition to engaging with clients to build good working relationships. I am undertaking a nationally recognised qualification in Digital Marketing, a work-based learning programme with a designated mentor to support my learning. My current modules are:Marketing PrinciplesDigital Marketing Business PrinciplesMicrosoft Technology Associate in HTML5

Marketing Assistant

• Oct 2017 - Sep 2019

This role involved: Managing multiple Social Media accounts via Hootsuite Designing creative marketing campaigns in both print and digital to promote the serviceCustomer Relationship Management (CRM) with Employers and Student EmployeesEvent Planning and participating in Jobs, Skills & Volunteering (JSV) Fairs and Events I was also rated highly (98%) on mystery shopper report for "impeccable customer service"

BME Student Experience Researcher

• Nov 2018 - Apr 2019

This research came about due to the BME attainment gap at the University of Birmingham (and nationwide), in addition to Black students' collective low scores on the Student Satisfaction Survey. I found out some of the factors which negatively effect Black students by carrying out Focus Groups and Interviews with them. I produced a report on my findings which was given to Guild and University Staff with recommendations on how to change services to subsequently improve the attainment and general satisfaction of Black students at the University of Birmingham.

Customer Experience (CX) Researcher

• Aug 2018 - Aug 2019

Reviewing businesses and evaluating Customer Experience Creating reports on CX whilst meeting technical requirements Developing key performance improvement strategiesCommitting to the aims of continuous improvementManaging competing deadlines with efficiencyCarrying out Market Research with confidence Reviewing businesses and evaluating Customer Experience Creating reports on CX whilst meeting technical requirements Developing key performance improvement strategiesCommitting to the aims of continuous improvementManaging competing deadlines with efficiencyCarrying out Market Research with confidence

International Student Mentor

• Jun 2018 - Mar 2019

Offering advice to International Students recently arriving in the UKAdvising in Academic, Financial and Personal to name a fewLeading 'Flat Mediations' to conciliate disputes between studentsDelivering presentations to students regarding personal safety and other areasGiving tours to students around University campus and accommodationManaging shared living agreement contracts Offering advice to International Students recently arriving in the UKAdvising in Academic, Financial and Personal to name a fewLeading 'Flat Mediations' to conciliate disputes between studentsDelivering presentations to students regarding personal safety and other areasGiving tours to students around University campus and accommodationManaging shared living agreement contracts

Volunteer Counsellor

• Jan 2017 - Dec 2018

Through vigorous training and an in-depth interview process, I became a Childline counsellor, eventually volunteering 4 hours a week as a Personal In Box (PIB) counsellor. My roles included: Considerately responding to emails and messages from troubled young people; upholding a confidentiality policy and being aware of Data Protection; taking instructions from the Counselling Supervisor and making amendments to responses; developing the mental and emotional resilience to deal with saddening cases from vulnerable young people.

Childcare Provider

• Jan 2016 - Dec 2018

Caring for children aged 2 ½ to 11 during school holidays Organising activities and games Remaining observant and managing behaviourPartaking in games and engaging with childrenPreparing food and drinks for children at break timesAbility to work long hours whilst remaining alert Caring for children aged 2 ½ to 11 during school holidays Organising activities and games Remaining observant and managing behaviourPartaking in games and engaging with childrenPreparing food and drinks for children at break timesAbility to work long hours whilst remaining alert

Barista, Retail Assistant, Waitress

• Jun 2015 - Sep 2017

Delivering impeccable customer service Working in a busy, pressurised environmentPreparing and serving lunch serviceThoroughly cleaning food areas within guidelinesHealth and Safety and Fire Safety trainedBarista trainedCashier Delivering impeccable customer service Working in a busy, pressurised environmentPreparing and serving lunch serviceThoroughly cleaning food areas within guidelinesHealth and Safety and Fire Safety trainedBarista trainedCashier