Front Desk Manager - Corporate

• Jul 2022 - Present

Manage front desk schedules and ensure shift coverage for multiple locations; Occasional shift coverage was required. Work with club management to ensure day-to-day operations are being completed satisfactorily and provide support with supplemental training as needed Conduct performance reviews with front desk staff Proficient in all duties and operations related to the Front Desk Coordinator position Conduct new hire orientation training and organize ongoing training for front desk employees Develop and implement an innovative and effective method for training Front Desk Staff Assist in the maintenance of front desk training content to ensure accuracy and relevance Plan and oversee team building activities and front desk events to promote a positive and collaborative work environment. Manage the Front Desk Training Manager for additional training support when needed Collaborate with Recruiting and Human Resource Departments to participate in interviews Generate and analyze reports to assess the success of front desk operations (Compliance Ratio, Front Desk Services Sales, Bookings Logged, Schedule Coverage) Provide comprehensive guidance and support to front desk staff for customer service escalations in the absence of club management, ensuring customer satisfaction and loyalty. Successfully led cross-functional teams to foster a collaborative partnership with club management and the leadership team to ensure the success of front desk operations Demonstrated strong expertise in staffing requirements, disciplinary concerns, and training requirements necessary to maintain an effective front desk team Strategically recommended improvements to front desk operations, resulting in streamlined processes and increased revenue Worked with management to implement changes that aligned with business goals and objectives, resulting in improved customer satisfaction and loyalty. Show less

Registered Medical Assistant

• Jun 2022 - Apr 2023

RMA

• Jul 2022 - Aug 2022

Preop Manager - Surgical Center

• Dec 2021 - Jul 2022

Manage the preoperative department in a plastic surgery practice, ensuring smooth operations and exceptional patient experiences. Coordinate and schedule preoperative appointments, consultations, and necessary tests for surgical patients. Conduct preoperative assessments, including vital signs, medical history review, and obtaining informed consent. Prepare patients for surgery, explaining preoperative instructions, restrictions, and ensuring patient comfort. Coordinate with surgeons, anesthesiologists, and other healthcare professionals to ensure seamless patient care. Order and maintain preoperative supplies and equipment, ensuring availability and compliance with safety standards. Collaborate with insurance companies to verify coverage and obtain preauthorization for surgical procedures. Educate patients on postoperative care instructions, medication administration, and follow-up appointments. Provide support to the clinical team during procedures, assisting with patient positioning, wound care, and documentation. Maintain accurate and up-to-date patient records in electronic medical record (EMR) systems. Show less

Registered Medical Assistant

• Jun 2021 - Oct 2021

Assist physicians and nurses in providing patient care in various clinical settings. Greet and prepare patients for examinations, obtain vital signs, and record medical history. Perform phlebotomy and collect specimens for laboratory testing. Administer medications and injections as directed by healthcare providers. Assist with minor surgical procedures, wound care, and dressing changes. Maintain accurate and up-to-date patient records in electronic medical record (EMR) systems. Schedule appointments, handle phone inquiries, and manage patient flow in the clinic. Show less

Member Services Manager

• Dec 2020 - Jun 2021

Oversaw the member services department at X3 Sports, managing a team of customer service representatives and ensuring high-quality service delivery.Reviewed client contracts and ensured compliance with company policies and procedures.Resolved all client issues and concerns in a timely and satisfactory manner, ensuring high levels of customer satisfaction.Developed and implemented training programs to educate and train service representatives in resolving client issues effectively and following company policies.Conducted regular performance evaluations and provided ongoing coaching and training to customer service representatives, promoting professional growth and improving service delivery.Managed the club representative schedule, ensuring adequate coverage and efficient operation of member services.Conducted billing and account reviews, addressing any discrepancies and resolving issues to maintain accurate and up-to-date member accounts.Created weekly newsletters to communicate important updates, promotions, and relevant information to Staff. Collaborated with cross-functional teams, including marketing and operations, to align member services initiatives with company goals and enhance the overall member experience.Utilized member feedback and data analysis to identify trends and opportunities for service improvement, implementing action plans accordingly. Show less

Senior Front Desk Coordinator

• Jan 2020 - Dec 2020

Front Desk Coordinator

• Feb 2019 - Nov 2020

Sales Associate

• Jun 2018 - Feb 2020