Experience

Hanoi Telecom Corporation

• Vietnam
• Telecommunications
• 1 - 100 Employee

• Service Quality Management Engineer

  • Dec 2014 - Present

  - Tracking network statistic: traffic, KPI,...- Co-ordinate with Public Affair Dept of Vietnamobile to report to Ministry of Information and Communication.

• IP Metro Engineer

  • Apr 2014 - Dec 2014

  - Implement and maintain transmission services: L2VPN, L3VPN to meet KPI/SLA. - Maintaining monitoring system.- Statistical reporting.- Co-ordinate with other teams as required by network operation.- Apply features to optimize wifi network.- Co-ordinate with Sawwave ( Wireless equipment supplier from Korea) to survey, install and test Sawwave equipment.



Vietnamobile

• Vietnam
• Telecommunications
• 100 - 200 Employee

• Service Quality Management Engineer

  • Jul 2012 - Apr 2014

  - Track network statistic: traffic, usage, KPI,... - Track and analyze incident report - Managing and tracking asset system of telecom network - Managing and tracking BTS’s certificate of Vietnamobile. - Applying and monitoring service quality standards base on MIC regulation - Co-ordinate with other teams/vendor as required by network operation - Track network statistic: traffic, usage, KPI,... - Track and analyze incident report - Managing and tracking asset system of telecom network - Managing and tracking BTS’s certificate of Vietnamobile. - Applying and monitoring service quality standards base on MIC regulation - Co-ordinate with other teams/vendor as required by network operation



Customer Service Center – Hanoi Telecom (VNPT Hanoi)

• Technical Support Engineer

  • Sep 2010 - Jul 2012

  - Maintaining IT and Telecoms system to meet KPI/SLA. - Customer support, fault management, trouble resolving and coordinate with other division to restore service. - Statistical reporting, incident tracking, scheduling implementation work quickly and accurately. - Co-ordinates with other departments/vendors as required by business operation. - Special project. - Maintaining IT and Telecoms system to meet KPI/SLA. - Customer support, fault management, trouble resolving and coordinate with other division to restore service. - Statistical reporting, incident tracking, scheduling implementation work quickly and accurately. - Co-ordinates with other departments/vendors as required by business operation. - Special project.