Recruiter

• Dec 2022 - Present

Global Sales Support Specialist

• Dec 2019 - Present

• Process all applications and changes within 24hrs with utmost accuracy • Ensure all invoices are raised correctly, minimizing mistakes• Ensure complete correction of all pre-arrival documents in accordance with company deadlines• Maintain the accuracy and completeness of student databases and agent information, both for internal purposes and for external compliance purposes. • Provide knowledgeable information pertaining to academics, accommodation and the social aspect of an ILAC student life• Monitor no shows and pre-arrivals for respective region• Process all student course extensions and upgrades• Ensure market growth year on year by working closely with Regional Sales team and agents.• Monitor cancellations and postponements ensuring all respective departments have up to date information (accommodation, academics, school operations)• Maintain a good working knowledge of the ILAC portfolio, courses, special offers, and the entry requirements in order to provide suitable advice to applicants, and to accurately assess applicants. • Support with agent training Show less

Student Ambassador

• Jun 2018 - Dec 2019

Admission and student services.Greet students and visitors, and present a positive and professional image of the school;Act as a point of contact for both students and partners; provide them with ongoing support, and a top-notch client service experience;Answer all students and partners questions, and facilitate the needed communication with the respective department (Academics, Homestay, Accounting, University Pathways, and Social Events)Participate in orientation sessions for the new students;Process all applications accurately, and issue the appropriate documents accordingly;Collaborate with the account receivable department in following up with pending payments;Perform other duties as assigned; Show less

Night Supervisor

• May 2018 - Jun 2018

Overnight Audit management duties. Verification and auditing of HotelRevenues. Balancing accounts and generating night audit reports.Verifying and look into frauds of all credit card & transactions.Other general hotel management duties.

Night Auditor

• Nov 2017 - Jun 2018

Event Assistant

• Sep 2017 - Nov 2017

Provide customers with requested information concerning products, services & vessels. Assist with on board set up, tour narration, safety demonstration, on board merchandise. Comprehension of the Reservation sales process. Provide customers with requested information concerning products, services & vessels. Assist with on board set up, tour narration, safety demonstration, on board merchandise. Comprehension of the Reservation sales process.

Qualitative Research Specialist

• Jan 2017 - Aug 2017

Conduct surveys for a variety of organizations. Highly-developed communication skills and close attention to written and verbal instructions. Conduct surveys for a variety of organizations. Highly-developed communication skills and close attention to written and verbal instructions.