Experience

bak

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Junior Account Manager

  • Jan 2023 - Present



N26

• Germany
• Financial Services
• 700 & Above Employee

• Project manager pmo

  • Feb 2021 - Jan 2023

• Customer Service Team Lead

  • Aug 2019 - Feb 2021

  - Team management - KPIs analysis - Coaching - Improvements related to CS processes

• Senior trainer

  • Jun 2018 - Aug 2019

  - Delivery of the training to the new CS joiners - Creation of the content, presentations and workshops - Delivery of the training in external contact centers (Athens, Munster, San Antonio TX) - Interaction with different stakeholders, in order to implement and update processes - Point of contact for training topics related to payement

• Cs specialist

  • Aug 2017 - Jun 2018



The Craftshop

• paris

• Artistic Relation

  • Jul 2014 - Aug 2017

  Member of The Craftshop, Research new artists, contact, writing texts and biographies for artists. Participation in the organization of the exhibitions. Member of The Craftshop, Research new artists, contact, writing texts and biographies for artists. Participation in the organization of the exhibitions.



Art Absolument

• Executive Assistant

  • Dec 2014 - Jul 2015

  Iconography work for an issue of the journal Administrative tasks, including invoice management and journal subscriptions Organization of fairs and exhibitions (Soon, Art'Up Lille, Art Paris, Drawing Now) Preparation of upcoming exhibitions (list of artists, choice of works, retro planning, budget, etc.) Iconography work for an issue of the journal Administrative tasks, including invoice management and journal subscriptions Organization of fairs and exhibitions (Soon, Art'Up Lille, Art Paris, Drawing Now) Preparation of upcoming exhibitions (list of artists, choice of works, retro planning, budget, etc.)



Galerie baudoin lebon

• Paris

• Gallery Assistant

  • Oct 2012 - Apr 2013

  Organization of exhibitions and national and international fairs Inventory management Inventories of works of art Set up of exhibitions and fairs Sales Organization of exhibitions and national and international fairs Inventory management Inventories of works of art Set up of exhibitions and fairs Sales



Artcurial

• France
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Administrateur in the Multiple and Illustrated books department

  • Oct 2011 - Jun 2012

  Researches about the works Production of the sales catalogs Writing of the texts for the catalogs Registration of the new incoming artworks Organization and participation in exhibitions and sales Management of the artworks / contacts databases Researches about the works Production of the sales catalogs Writing of the texts for the catalogs Registration of the new incoming artworks Organization and participation in exhibitions and sales Management of the artworks / contacts databases



Millon & Associés

• Paris

• Intern in the Modern Art department

  • Feb 2011 - Jul 2011

  Organization and participation in exhibitions and sales Production of the sales catalog Mailing lists management Inventories and management of personal collections and / or estates Register new artworks Organization and participation in exhibitions and sales Production of the sales catalog Mailing lists management Inventories and management of personal collections and / or estates Register new artworks