Supply Planning & Exports Manager

• Jun 2023 - Present

Operations Manager

• Sep 2022 - Jun 2023

Northland Plumbing, Gas & Drainage provide a full range of plumbing repairs and maintenance services. From domestic plumbing repair jobs to new home gas works and plumbing, through to underfloor heating installations and kitchen & bathroom renovations as well as drainlaying. Northland Plumbing, Gas & Drainage provide a full range of plumbing repairs and maintenance services. From domestic plumbing repair jobs to new home gas works and plumbing, through to underfloor heating installations and kitchen & bathroom renovations as well as drainlaying.

Operations Manager

• Jun 2022 - Sep 2022

Foundation Coffee is a leading supplier of coffee and coffee machines to New Zealand businesses. - Manage an operations department consisting of service, warehouse and workshop teams. - Brand and price strategy. - Forecasting and supply planning. - Stakeholder engagement and expectation management. - Process improvement. Foundation Coffee is a leading supplier of coffee and coffee machines to New Zealand businesses. - Manage an operations department consisting of service, warehouse and workshop teams. - Brand and price strategy. - Forecasting and supply planning. - Stakeholder engagement and expectation management. - Process improvement.

Operations & Product Manager

• Aug 2019 - Jun 2022

Vintners is a wine distributor servicing all channels with a range of local and imported wines.- Managed a high performing operations teams consisting of customer services and warehousing.- Purchasing and negotiation with freight forwards and suppliers.- Maintained product databases to improve traceability and information management.- Forecasting, ordering and costing.

Product Coordinator & Customer Service Manager

• Apr 2016 - Aug 2019

- Domestic and international ordering including forecasting and costing.- Relationship development and management of key stakeholders.- Supervised and coach customer service roles to ensure tasks are completed in a timely and proficient manner.- Managed customer, business and stakeholder expectations.

Customer Service & Sales Administration

• Apr 2015 - Apr 2016

- Receiving and processing of customer orders in a efficient and accurate manner.- Liaise with a 3PL warehouse to ensure stock accuracy and order timeliness.- Backup to the warehouse manager including domestic stock ordering, warehouse staff management, and, order pick, pack and dispatch accuracy.

Team Senior

• Dec 2013 - Apr 2015

- Consistently achieved top web based sales within 2 months of employment. - Maintained a high level of customer service to new clientele, and nurtured existing customers. - Rapidly gained higher responsibilities and was promoted within 6 months of employment to help with addressing past, present and future issues that may arise. - Promoted to Team Senior to supervise shifts and organize staff. - Consistently achieved top web based sales within 2 months of employment. - Maintained a high level of customer service to new clientele, and nurtured existing customers. - Rapidly gained higher responsibilities and was promoted within 6 months of employment to help with addressing past, present and future issues that may arise. - Promoted to Team Senior to supervise shifts and organize staff.

Bar Supervisor

• Mar 2012 - May 2013

- Assisted with operational duties to ensure staff productivity and customer service excellence. - Handled customer service duties and escalations in problematic situations. - Ensured inventory was up to date and at sufficient levels. - Scheduled staff shifts to accommodate fluctuating demand. - Assisted with operational duties to ensure staff productivity and customer service excellence. - Handled customer service duties and escalations in problematic situations. - Ensured inventory was up to date and at sufficient levels. - Scheduled staff shifts to accommodate fluctuating demand.