Senior Manager of State Communications

• Jun 2023 - Present

Health Communications Press Officer

• Oct 2021 - Present

Media Assistant

• Aug 2019 - Jun 2023

Union Organizer/Delegate - 1199SEIU - PPFA + SF Union

• Apr 2021 - Present

Proud member of PPFA 1199 SEIU Union Bargaining Committee and Union Organizing team, and union delegate. Stand with Planned Parenthood Workers! Proud member of PPFA 1199 SEIU Union Bargaining Committee and Union Organizing team, and union delegate. Stand with Planned Parenthood Workers!

Freelance Writer

• Sep 2012 - Jun 2023

https://leannaburton.contently.com/ https://leannaburton.contently.com/

Event Expert/ Customer Experience Trainer

• Apr 2018 - Jun 2019

• Handled high volume of support requests via Zendesk through phone, email and live chat channels • Used Sprout Social to handle inquiries and engage with users through company’s social media accounts • Routed incoming Zendesk tickets to appropriate teams • Collaborated with finance team to document data regarding CX team’s expenses via Looker & Coupa • Exceeded service level and productivity agreements, surpassing 2018s expectations by 20% • Served as daily support and provided training to BPO partners overseas • Implemented new onboarding and training program for new hires in the NYC and Portland offices • Learned and navigated proprietary admin software, SRO to manage orders, for primary ticket inventory Show less

Program Director/Location Manager

• Jun 2014 - Nov 2017

- Schedule lessons and classes using Mindbody Online Software -Manage overall cleanliness/health of school and handle facilities - Run weekly reports on sales, profit, loss and increase student retention -Curate monthly email campaigns using Constant Contact assist in Facebook and YouTube marketing - Foster B2B collaboration on student events and community outreach - Hire new desk staff and teachers through interviews; handle new-hire training and HR paperwork - Teach weekly beginner guitar group classes and private lessons for adults and children ages 8 and up - Maintain a profit margin of 40% or above in overall sales - Use empathetic and effective customer service skills to handle student/ teacher concerns Show less

English Tutor

• Sep 2013 - Jan 2014

• Provided daily English instruction for students ages 7 to 17, including ELL instruction • Assisted younger children with homework and after-school activities • Conducted data entry through Excel, tracked client progress • Coached student preparation for evaluations and state testing, such as GED Regents and SAT • Provided daily English instruction for students ages 7 to 17, including ELL instruction • Assisted younger children with homework and after-school activities • Conducted data entry through Excel, tracked client progress • Coached student preparation for evaluations and state testing, such as GED Regents and SAT

Editorial Assistant Intern

• Jan 2013 - May 2013

-Help with day to day office procedures: filing, ordering, stocking supplies -Edit high volumes of content in the online media field -Edit photos and videos -Post content using CMS platforms and social media (Facebook, Twitter, etc.) -Help with day to day office procedures: filing, ordering, stocking supplies -Edit high volumes of content in the online media field -Edit photos and videos -Post content using CMS platforms and social media (Facebook, Twitter, etc.)

Student Peer Adviser

• Mar 2010 - May 2011

-Provided bi-weekly, cross-curriculum English instruction for college students -Provided writing, editing and English-speaking lessons for ELL students - Managed rotating schedule of 15 students. Kept record of student progress and retention -Provided bi-weekly, cross-curriculum English instruction for college students -Provided writing, editing and English-speaking lessons for ELL students - Managed rotating schedule of 15 students. Kept record of student progress and retention

Editorial Intern

• Sep 2010 - Feb 2011

Editorial Intern- Wrote features and articles, conducted fact checking, research and copy editing Editorial Intern- Wrote features and articles, conducted fact checking, research and copy editing