Experience

Team Toyota Auto Group
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Automobile Internet Call Center Representative

  • Sep 2023 - Present


Data Core Systems

• United States
• Software Development
• 1 - 100 Employee

• Data Entry Specialist

  • Jan 2016 - Sep 2023

  Data Entry (2016 – Present)• In recognition of excellent performance, promoted to position responsible for entering scanned medical claims into MedSupp database for Transamerica• Maintain 99.8% accuracy rate in reviewing and inputting claims ranging in size from 4-60+ pages• Identify errors in Health Care Financing Administration (HCFA) and National Uniform Billing Committee (NUBC) claims to notify examiner• Selected to train on CRDA lookups to track performance including productivity and accuracy• Provide additional support as needed to meet strict Service Level Agreement requirements. Show less

• Call Center Agent

  • Jan 2011 - Sep 2023

  Delivered excellent customer service in high volume inbound/outbound call center supporting multiple clients; handled approximately 400 calls daily•Called doctors’ offices to verify contact data for the Express Scripts mail order pharmacy service’s network of nearly 1 million healthcare providers•Answered incoming calls to take rebate information from customers of Dish Network, Electrolux, and Hankook Tires

• Office Clerk

  • Jan 2007 - Sep 2023

  Served as part of a team dedicated to Data Core’s largest client, a national physician billing company•Personally sorted and batched an average of 6,000 submitted paper documents daily•Provided backup reception for office visitors and incoming calls



Sesame Place

• United States
• Entertainment Providers
• 1 - 100 Employee

• Guest Relations / Waitress

  • Jan 2005 - Jan 2013

  Assisted guests at the buffet and private parties in the park’s reservation-only restaurant •Welcomed guests; processed tickets, directed visitors, provided information, and answered phones Assisted guests at the buffet and private parties in the park’s reservation-only restaurant •Welcomed guests; processed tickets, directed visitors, provided information, and answered phones



Woods Services

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Assistant

  • Jan 2005 - Jan 2006

  Supported the Human Resources department by performing administrative tasks including filing paperwork from employee charts, entering new employee data, and creating employee ID cards Supported the Human Resources department by performing administrative tasks including filing paperwork from employee charts, entering new employee data, and creating employee ID cards



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Clerk

  • Jan 2004 - Jan 2005

  Greeted members, processed and updated membership information, answered telephones, acted as a cashier, and provided assistance as needed; entertained and supervised children in the Kids Center Greeted members, processed and updated membership information, answered telephones, acted as a cashier, and provided assistance as needed; entertained and supervised children in the Kids Center



CITI FINANCIAL

• United States
• Financial Services
• 1 - 100 Employee

• Clerical Assistant

  • Jan 2000 - Jan 2002

  • Acted as a customer service representative, answered telephones, and updated account information • Acted as a customer service representative, answered telephones, and updated account information