Laz Pentasaib
Digital Project Manager at ABSA Insurance and Financial Advisers- Claim this Profile
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Bio
Anahita Alivand
Laz is reliable, dedicated and eternally upbeat. He multitasks effectively and is able to handle a high-volume workload. He sets a fantastic role model for providing outstanding customer service. Of particular value to me as a colleague is Laz’s team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. Laz is a hardworking, top-performing professional. He has my highest recommendation, and I am happy to furnish more details if you would like additional information
Gavin van Wyk (MBA)
I had the pleasure of working with Lazarus in his role as Service Delivery Manager. He could always be counted on to achieve what was commited to the client. He is a natural at people management and is well versed in controlling customer expectation.
Anahita Alivand
Laz is reliable, dedicated and eternally upbeat. He multitasks effectively and is able to handle a high-volume workload. He sets a fantastic role model for providing outstanding customer service. Of particular value to me as a colleague is Laz’s team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. Laz is a hardworking, top-performing professional. He has my highest recommendation, and I am happy to furnish more details if you would like additional information
Gavin van Wyk (MBA)
I had the pleasure of working with Lazarus in his role as Service Delivery Manager. He could always be counted on to achieve what was commited to the client. He is a natural at people management and is well versed in controlling customer expectation.
Anahita Alivand
Laz is reliable, dedicated and eternally upbeat. He multitasks effectively and is able to handle a high-volume workload. He sets a fantastic role model for providing outstanding customer service. Of particular value to me as a colleague is Laz’s team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. Laz is a hardworking, top-performing professional. He has my highest recommendation, and I am happy to furnish more details if you would like additional information
Gavin van Wyk (MBA)
I had the pleasure of working with Lazarus in his role as Service Delivery Manager. He could always be counted on to achieve what was commited to the client. He is a natural at people management and is well versed in controlling customer expectation.
Anahita Alivand
Laz is reliable, dedicated and eternally upbeat. He multitasks effectively and is able to handle a high-volume workload. He sets a fantastic role model for providing outstanding customer service. Of particular value to me as a colleague is Laz’s team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. Laz is a hardworking, top-performing professional. He has my highest recommendation, and I am happy to furnish more details if you would like additional information
Gavin van Wyk (MBA)
I had the pleasure of working with Lazarus in his role as Service Delivery Manager. He could always be counted on to achieve what was commited to the client. He is a natural at people management and is well versed in controlling customer expectation.
Credentials
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ITIL
Oracle UniversitySep, 2013- Sep, 2024
Experience
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ABSA Insurance and Financial Advisers
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Financial Services
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200 - 300 Employee
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Digital Project Manager
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Aug 2022 - Present
Responsible for implementing Digital Strategy across financial digital platforms: - Ensure Digital Program synchronization with Exco business strategy, ensure socialization and support from key Exco members - Set up and drive regular exco feedback mechanisms including Steerco and Kanban to agree prioritization of digital initiatives and impact on business - Ensure cross functional support from Product Managers and other LOBs - Report and manage project risks and dependencies, resourcing and costs - Ensure Project Resource Management and capabilities are in place to drive project delivery - Implement Project Governance in place to address architecture, business requirements and system designs - Manage all group management reporting and planning requirements Show less
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Private company
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Project Manager
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Jan 2022 - Jul 2022
Project management activities on several projects including IT Security, MS Sharepoint, Website Development, Pen-Testing. Also provided management support on driving additional business, responding to RFPs and solutioning for IT Initiatives. Project management activities on several projects including IT Security, MS Sharepoint, Website Development, Pen-Testing. Also provided management support on driving additional business, responding to RFPs and solutioning for IT Initiatives.
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Oracle
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United States
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Warehousing
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1 - 100 Employee
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Customer Success Manager (IT Support)
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Apr 2013 - Nov 2021
Responsible for maintaining and growing the strategic business relationship at the customer, being aware of the breadth of Oracle service and license offerings and identifying opportunities that bring the customer’s objectives and Oracle’s solutions together. Primary Focus: This position represents a significant investment from Oracle in our customer’s success. By working with our customer as ‘trusted advisor’. - Supports revenue growth through identification of customer objectives and matching those objectives with Oracle Service and product solutions, - Increases customer satisfaction through regular interaction and coordination of delivery for high-quality results. - Lead Oracle Support representative responsible across all product lines and all projects. - Act as ‘customer advocate’ within Oracle to advance the customer’s influence on product strategy and direction as well as Support decisions - Provides governance-level guidance to mitigate the risk of our customer’s new and production systems across our various product lines - Provide support across key Oracle customers across the African Continent to provide IT Support on Oracle Products and regular reporting on Operational Management - Facilitate during crit-sit to minimize impact of downtime on production systems - Ensure key support renewals are renewed on time to ensure continuous and uninterrupted Oracle Production support Show less
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Providence Software Solutions
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United States
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Software Development
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1 - 100 Employee
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Sales and Business Development Manager
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May 2012 - Mar 2013
Implement Sales and Business Development function and processes to ensure sales growth while ensuring current contracts are delivering value to the customers. - Implement processes to respond to sales opportunities to showcase the company's core competencies and skill-set. - Regular interaction with key customer execs to ensure agreed IT deliverables and SLAs are met - Manage crit-sit to ensure minimal impact on production systems - Regular customer engagements and feedback to ensure the company's profile and skill-set is exposed to key business influencers - RFP response planning and execution - Provide support to ensure current contracts are renewed on time to ensure consistent revenue and longevity Show less
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Siemens It Services And Solutions
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India
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Consumer Services
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1 - 100 Employee
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Account Executive
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Nov 2010 - Feb 2012
Responsible for Outsourcing engagement with key government departments including all aspects of Account and IT Delivery Management. - Managing all aspects of the contract including customer interface and reporting - Facilitate and manage all customer engagements to ensure IT Service Delivery and customer sat - Manage contract deliverables to ensure contract compliance - Project and Resource Management to ensure quality service delivery and reporting - Responsible for both internal and external monthly and weekly operational reporting - Ensure regular and timeous contract invoicing, collection and related project costs to ensure contract profitability - Facilitating opportunity management and RFP generation to ensure timeous response to sales opportunities - Ensure compliance to corporate policy, procedures and overall project governance - Manage contract, delivery risks and action mitigation processes and actions. Show less
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IT Service Delivery manager
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Jun 2005 - Oct 2010
Responsible for IT Programs at key government departments including Department of Labor and Gauteng Shared Services Centre (GSSC) - Manage IT Project deliverables through 3rd Party Vendors and Siemens Solution and Infrastructure Segments - Ensure project initiation and management in line with Siemens and PM Methodologies - Ensure project governance and communication - Monitor project costs, delivery schedules and project risks - Ensure SDLC process methodologies and standards are adhered to - Ensure quality Project Deliverables and adequate Change Management when deploying new applications - Manage and report on compliance to agreed Service Level Agreements - Key focus on problem projects and draft recovery plans to action with Siemens staff and vendors. - Prioritise project deliverables to address immediate “burning” business issues as communicated by stakeholders - Single point of contact to the customer to assess IT needs and handle daily operational matters - Advise and consult to the CIO on latest IT trends and technologies - Facilitate strategy sessions with business users, stakeholders and Siemens delivery team - Facilitate Project Steering Committees and Contract meetings and provide feedback and control - Regular written and verbal reporting to customer and Siemens management as per contract governance and reporting structures - Ensure compliance to generally accepted standards like Cobit, ITIL, ISO and SOX - Ensure all project and technical documentation are maintained in a secure environment - Manage compliance to internal and external audit recommendations Show less
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Outsourcing Programme Manager/Consultant
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Feb 2004 - May 2005
- Managing IT Programmes for ERP, eBusiness and CRM initiatives - Facilitating at customer User-Requrements Sessions and Workshops - Managing customer relations, expectations and deliverables - Ensure adherence to Project Governance and Compliance as per PMBOK, and Siemens methodologies - Resource Management and Planning - Developing Service Level Agreements, implement and monitor - Internal Management and Customer Reporting at Status Reviews and Steering Committees - Managing IT Programmes for ERP, eBusiness and CRM initiatives - Facilitating at customer User-Requrements Sessions and Workshops - Managing customer relations, expectations and deliverables - Ensure adherence to Project Governance and Compliance as per PMBOK, and Siemens methodologies - Resource Management and Planning - Developing Service Level Agreements, implement and monitor - Internal Management and Customer Reporting at Status Reviews and Steering Committees
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Business Consultant
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May 1997 - Dec 2001
Member of Consulting team at key enterprise accounts including Sasol and Mweb to review customer strategy and business transformation. Part of IBM Implementation team on several Telco ERP Implementations in Southern Africa and USA - Attend Customer Workshops and JAD Sessions to understand business process, document and design IT solutions as per agreed customer requirements - Ensure all project documentation, user requirements and specifications are completed and signed-off - Agree design with System Architect, Development Team and configure system parameters - Monitor development and address issues and queries between business and development team - Facilitate system testing with business users (UAT) - Agree conditions and plan for system deployment and roll-out with Project Director - Facilitate and conduct End-User Training - Post implementation support and Change Management - Member of City of Johannesburg outsourcing contract negotiation team addressing Change Management, Media Communications and Organizational transition Show less
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Education
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2007 - 2012
University of Pretoria/Universiteit van Pretoria
Masters in IT, Project Management, IT Strategy, Knowledge Man, Org Behavior -
1977 - 1980
University of KwaZulu-Natal
B.Comm, Accounting, Economics, Business Economics -
1974 - 1976
Secondary
Matric, English, Afrikaans, Bus Econ, Acc, Maths, Phy Sc -
1965 - 1973
Primary
Grade 9, Accounting and Business/Management -
1965 - 1973
Primary
Grade 9, Accounting
Community
