Experience

Miami Dade Aviation Dept

• United States
• Computer and Network Security
• 1 - 100 Employee

• Chief- Commercial Operations

  • Oct 2021 - Present



Miami Dade Aviation Department

• Sr. Aviation Property Manager

  • Nov 2019 - Present



Secure Wrap

• Miami, Florida

• Sr. Director of Operations

  • Jul 2018 - Nov 2019



Smarte Carte

• United States
• Consumer Services
• 100 - 200 Employee

• Sr. Director of Operations, East Region

  • Feb 2008 - Apr 2016

  Promoted to Sr. Director of Operations responsible for the strategic planning, development, and leadership of 1191 locations in 23 states which generates over $55 million in annual revenue with over 600 employees.  Grew revenue by 7% and EBITDA by 9.3% in the last three years.  Part of a task team focused on the restructuring of our large locations achieving over $600k yearly labor savings through implementation of best practices, streamlining, and technology.  Secured a 5 years regional account that will generate $10 million in revenue for the company.  Secured the $6 rental price at Sawgrass Mills which increased revenue at this location by 33% over previous year.  Extensive experience in designing and operating seasonal locations with trained personnel to meet customers’ expectations.  Negotiated and implemented all of the aspects of the Collective Bargaining Agreements at JFK, Newark, and La Guardia airports. Show less

• Area Manager

  • Jan 2001 - Feb 2008

  Managed a territory which consisted of Florida, North and South Carolinas and the Caribbean with more than 100 locations, and revenues in excess of $5m.  Successfully secured the contract to implement a non-user pay system in the customs area at the Miami International Airport which led to this airport becoming the third largest revenue location for the company.  Implemented the Managing Operating System at Sydney and Melbourne Airports in Australia.  Lead person for starting the operations in South America for the company. Show less

• General Manager

  • Jan 1999 - Jan 2001

  Started this new location for the company. Was responsible for the full operations; hiring and development of staff, establishing systems, and building relationships within the airport community. Grew Revenue by 10% and EBITDA by 14% at this location.



National Auto Parts Warehous

• Miami

• Operations/Customer Service Manager

  • Sep 1996 - Jan 1999

  Managed all aspects of the operation for this company. This included shipping, receiving, logistics, and customer service. Responsible for employee screening, hiring, and development, including disciplinary actions.  Implemented a barcode- scanning system, trained users, and developed procedures in order to improve accuracy and efficiency by 15%.  Coordinated and managed the move of the entire warehouse to a facility double the square footage.  During my tenure, the company acquired Rose Auto Parts, adding 39 stores and warehouse facility.  Reduced shrinkage by 70k with the implementation cycle counting and random auditing of delivery vehicles. Show less



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Dec 1993 - Sep 1996

  Had full oversight of retail stores in Miami-Dade and Broward Counties to include inventory, sales, cash handling, collections, P&Ls, and staff management and development.  Opened a new store for this organization and grew its customer base within one year to make it the 3rd highest ranked store in the nation, doubling the revenue expectation for the first year of business.  Reduced sales associate turnover and promoted three staff members to management positions within the organization through motivational and incentive programs. Show less



Next Development

• Miami/Fort Lauderdale Area

• Operations Manager

  • Aug 1992 - Dec 1993

  Provided all aspects of operational management for a construction company servicing hurricane victims in Miami-Dade, Broward, and Monroe Counties. Accountable for budgets, staffing, permitting, and subcontract negotiations. Provided all aspects of operational management for a construction company servicing hurricane victims in Miami-Dade, Broward, and Monroe Counties. Accountable for budgets, staffing, permitting, and subcontract negotiations.



Holiday Inn

• Miami/Fort Lauderdale Area

• Guest Service Manager

  • Feb 1987 - Aug 1992

  Guest Service Manager , Miami, Fl. Managed several departments for this 305 room property to include reservations, front desk, auditors, concierge, and bellmen/shuttle services. Guest Service Manager , Miami, Fl. Managed several departments for this 305 room property to include reservations, front desk, auditors, concierge, and bellmen/shuttle services.