Lazar Trifunovic
Senior Customer Success Engineer at Camio- Claim this Profile
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Spanish Elementary proficiency
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Bosnian Native or bilingual proficiency
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Croatian Native or bilingual proficiency
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Serbian Native or bilingual proficiency
Topline Score
Bio
Aaron Coppage
Lazar was a great team member and was instrumental to the team and product growth. His range of skills and aptitude at learning new subjects facilitated a great match to the dynamic demands of his role at Boulder Imaging. The collation of technical, non-technical and customer/user focus ensure the successful experience for our customers. Lazar’s jovial personality balanced well with his focused hard-working nature are pillars that make him a great asset for any team he joins.
Matthew Hibbets
Lazar and I worked at Boulder Imaging as fellow Field Application Engineers. From day one Lazar was able to contribute to the team and continued to do so during his entire tenure at Boulder Imaging. For a period of time, we shared the same office. His positive attitude and outlook were contagious which made him easy and enjoyable to work with. Lazar's exceptional customer relation skills proved invaluable in the daily interactions with customers. He was extremely good at customer communications and proved, on many occasions, an aptitude for managing customer expectations. I can think of several instances where he was able to turn an initially negative conversation into a positive conversation by actively listening to the customer and providing technical explanations and reasoning to address the customer's concerns. Lazar could always provide the customer with a path forward, de-escalating situations as needed. We were also constantly working on multiple projects at once. This required strong customer management skills from each member of the team. Lazar has a proven track record for increasing customer satisfaction by exceeding the customers' support expectations. I always enjoyed working with Lazar and never thought twice about whether or not he would be able to take care of customers' concerns.
Aaron Coppage
Lazar was a great team member and was instrumental to the team and product growth. His range of skills and aptitude at learning new subjects facilitated a great match to the dynamic demands of his role at Boulder Imaging. The collation of technical, non-technical and customer/user focus ensure the successful experience for our customers. Lazar’s jovial personality balanced well with his focused hard-working nature are pillars that make him a great asset for any team he joins.
Matthew Hibbets
Lazar and I worked at Boulder Imaging as fellow Field Application Engineers. From day one Lazar was able to contribute to the team and continued to do so during his entire tenure at Boulder Imaging. For a period of time, we shared the same office. His positive attitude and outlook were contagious which made him easy and enjoyable to work with. Lazar's exceptional customer relation skills proved invaluable in the daily interactions with customers. He was extremely good at customer communications and proved, on many occasions, an aptitude for managing customer expectations. I can think of several instances where he was able to turn an initially negative conversation into a positive conversation by actively listening to the customer and providing technical explanations and reasoning to address the customer's concerns. Lazar could always provide the customer with a path forward, de-escalating situations as needed. We were also constantly working on multiple projects at once. This required strong customer management skills from each member of the team. Lazar has a proven track record for increasing customer satisfaction by exceeding the customers' support expectations. I always enjoyed working with Lazar and never thought twice about whether or not he would be able to take care of customers' concerns.
Aaron Coppage
Lazar was a great team member and was instrumental to the team and product growth. His range of skills and aptitude at learning new subjects facilitated a great match to the dynamic demands of his role at Boulder Imaging. The collation of technical, non-technical and customer/user focus ensure the successful experience for our customers. Lazar’s jovial personality balanced well with his focused hard-working nature are pillars that make him a great asset for any team he joins.
Matthew Hibbets
Lazar and I worked at Boulder Imaging as fellow Field Application Engineers. From day one Lazar was able to contribute to the team and continued to do so during his entire tenure at Boulder Imaging. For a period of time, we shared the same office. His positive attitude and outlook were contagious which made him easy and enjoyable to work with. Lazar's exceptional customer relation skills proved invaluable in the daily interactions with customers. He was extremely good at customer communications and proved, on many occasions, an aptitude for managing customer expectations. I can think of several instances where he was able to turn an initially negative conversation into a positive conversation by actively listening to the customer and providing technical explanations and reasoning to address the customer's concerns. Lazar could always provide the customer with a path forward, de-escalating situations as needed. We were also constantly working on multiple projects at once. This required strong customer management skills from each member of the team. Lazar has a proven track record for increasing customer satisfaction by exceeding the customers' support expectations. I always enjoyed working with Lazar and never thought twice about whether or not he would be able to take care of customers' concerns.
Aaron Coppage
Lazar was a great team member and was instrumental to the team and product growth. His range of skills and aptitude at learning new subjects facilitated a great match to the dynamic demands of his role at Boulder Imaging. The collation of technical, non-technical and customer/user focus ensure the successful experience for our customers. Lazar’s jovial personality balanced well with his focused hard-working nature are pillars that make him a great asset for any team he joins.
Matthew Hibbets
Lazar and I worked at Boulder Imaging as fellow Field Application Engineers. From day one Lazar was able to contribute to the team and continued to do so during his entire tenure at Boulder Imaging. For a period of time, we shared the same office. His positive attitude and outlook were contagious which made him easy and enjoyable to work with. Lazar's exceptional customer relation skills proved invaluable in the daily interactions with customers. He was extremely good at customer communications and proved, on many occasions, an aptitude for managing customer expectations. I can think of several instances where he was able to turn an initially negative conversation into a positive conversation by actively listening to the customer and providing technical explanations and reasoning to address the customer's concerns. Lazar could always provide the customer with a path forward, de-escalating situations as needed. We were also constantly working on multiple projects at once. This required strong customer management skills from each member of the team. Lazar has a proven track record for increasing customer satisfaction by exceeding the customers' support expectations. I always enjoyed working with Lazar and never thought twice about whether or not he would be able to take care of customers' concerns.
Experience
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Camio
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Senior Customer Success Engineer
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Aug 2023 - Present
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Customer Success Engineer
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Mar 2022 - Present
Successfully onboarded 40+ integrator partners and supported them in deploying over 100 new sites.Established and nurtured enterprise relationships with V-level and C-level executives, resulting in renewals and expansions worth more than $1,000,000, boosting ARR and NRR for key accounts.Designed and implemented Camio's Certified Partnership program, empowering integrators with self-service resources to streamline training, deployment, and adoption of Camio's platform.Lead and oversee integration initiatives utilizing Camio's API for Proof-of-Concept (POC) and Proof-of-Value (POV) projects in emerging markets. Show less
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Boulder Imaging
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United States
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Software Development
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1 - 100 Employee
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Field Application Engineer
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May 2019 - Mar 2022
Engineered, deployed, and sustained a fleet of advanced systems that leveraged neural networks, machine learning, and high-precision optics to safeguard wildlife at wind farms around the world. Designed, integrated, and deployed machine vision technologies for banknote sorting machines. Conducted training sessions for field application engineers, contractors, and technicians, enabling them to effectively support the company's rapid expansion from 40 systems to over 100. Produced comprehensive manuals for both internal and external use, while also creating automation tools to streamline workflows. Adapted to various work environments and conditions, including international sites, sub-zero temperatures, sensitive substation locations, bank vaults, and cash processing rooms. Show less
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Senior Capstone Project
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Aug 2018 - May 2019
Developed software and used off the shelf components to receive optical readings from fiber Bragg grated strain sensors, analyze the signal, and record the calculated strain for the member. Designed and implemented the measuring and recording system, which was modular, robust, and temperature compensated, for live-structure monitoring in a nuclear power plant. Developed software and used off the shelf components to receive optical readings from fiber Bragg grated strain sensors, analyze the signal, and record the calculated strain for the member. Designed and implemented the measuring and recording system, which was modular, robust, and temperature compensated, for live-structure monitoring in a nuclear power plant.
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Rimkus Consulting Group, Inc.
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United States
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Associate Engineer (Engineering Intern)
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May 2018 - Aug 2018
Conducted engineering analysis on insurance claims for modes of failure on $1,000,000+ of damages . Produced verbal and written reports containing engineering opinions and supporting technical information utilized by insurance adjusters for claims. Conducted engineering analysis on insurance claims for modes of failure on $1,000,000+ of damages . Produced verbal and written reports containing engineering opinions and supporting technical information utilized by insurance adjusters for claims.
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East China Normal University
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China
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Higher Education
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500 - 600 Employee
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Undergraduate Researcher (Self Study)
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May 2017 - Jul 2017
Conducted research and analyzed data related to harmful algal blooms of blue-green algae species. Wrote a comparative research paper examining eutrophication and possible solutions in Lake Tai and Lake Erie based on characteristics of the lake, such as depth, turbidity, and species of algae. Created a presentation summarizing the research paper which was presented to students and faculty of various technical backgrounds. Conducted research and analyzed data related to harmful algal blooms of blue-green algae species. Wrote a comparative research paper examining eutrophication and possible solutions in Lake Tai and Lake Erie based on characteristics of the lake, such as depth, turbidity, and species of algae. Created a presentation summarizing the research paper which was presented to students and faculty of various technical backgrounds.
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UNC Charlotte
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United States
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Higher Education
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Peer Mentor
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Aug 2016 - Dec 2016
Worked with students on academic probation to help students identify reasons for unsatisfactory academic performance and developed an action plan which was reviewed in weekly meetings.
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Summer Research Intern
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Jun 2016 - Aug 2016
Developed software to utilize experimental optimization strategies to fuse water channel experiments with numerical modeling to converge on an optimal design while minimizing prototyping costs.Developed high school curriculum as part of an NSF program to utilize engineering concepts.
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Charlotte Center City Partners
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United States
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Public Policy Offices
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1 - 100 Employee
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Summer Intern
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May 2016 - Jun 2016
Assisted the NPO in developing, presenting, and executing a 10-year plan for Charlotte infrastructure. Responsibilities included grant writing, website development, and vehicle traffic analysis. Assisted the NPO in developing, presenting, and executing a 10-year plan for Charlotte infrastructure. Responsibilities included grant writing, website development, and vehicle traffic analysis.
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DAVENPORT
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United States
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Civil Engineering
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1 - 100 Employee
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Engineering Summer Intern
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Jun 2014 - Aug 2014
Assisted in the data collection and video analysis for turning movement counts conducted within North Carolina and bordering states. Also planned and conducted a research study on various traffic counting methods which compared their accuracy, time required to complete the count, and overall cost. Assisted in the data collection and video analysis for turning movement counts conducted within North Carolina and bordering states. Also planned and conducted a research study on various traffic counting methods which compared their accuracy, time required to complete the count, and overall cost.
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Education
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2015 - 2019
University of North Carolina at Charlotte
Bachelor of Science - BS, Mechanical Engineering, Concentration in Energy Systems and Infrastructure -
2015 - 2015
NOLS
Community
