Layo Fadahunsi
Business Analyst at Kora- Claim this Profile
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Bio
Credentials
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Access 2019 Essential Training
LinkedInFeb, 2023- Nov, 2024 -
Business Process Improvement
LinkedInJan, 2023- Nov, 2024 -
Getting Started with Power BI
LinkedInJan, 2023- Nov, 2024 -
Enterprise Design Thinking Practitioner
IBMOct, 2022- Nov, 2024 -
Requirements Elicitation and Analysis
LinkedInOct, 2022- Nov, 2024 -
Agile at Work: Building Your Agile Team
LinkedInSep, 2022- Nov, 2024 -
Business Analysis Foundations
LinkedInSep, 2022- Nov, 2024 -
Business Fundamentals for Customer Success Managers
LinkedInSep, 2022- Nov, 2024 -
Managing Teams
LinkedInSep, 2022- Nov, 2024 -
IIBA® Member
IIBAOct, 2022- Nov, 2024 -
Business metrics for data driven companies
Duke University | Coursera -
Data Analysis
New Horizons -
Google data analytics professional certificate
Google -
The power of machine learning;
SAS
Experience
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Kora
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Canada
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Financial Services
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1 - 100 Employee
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Business Analyst
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Jul 2021 - Present
• Deployed data analytics tools to evaluate customer data, leading to the formulation of a customer retention program that achieved a 60% growth in customer base. • Created business requirement documents (BRD) and functional specifications (FSD) for the loss event monthly result process by interacting with the technical team and business units’ stakeholders. • Facilitated stakeholder meetings from creation of initial project charters through project planning, execution, and monitoring phases. Show less
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Mohawk College
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Canada
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Higher Education
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700 & Above Employee
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Business Analyst
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Sep 2022 - Jun 2023
• Created user stories, dataflow diagrams, use cases to translate business needs into product development, ensuring clear and effective communication between business and development team. • Created mock-up screens and UI layouts using wireframes and existing UI screenshots, following current themes and styles, while collaborating with UI/UX teams to ensure seamless user experiences into LMS. • Developed comprehensive business and functional analysis documents, capturing the requirements and specifications in 3 weeks for successful product development. • Participated in the creation of release notes, providing valuable insights and contributing to the smooth release and deployment of new product versions. • Developed test plans and ensured integration testing of the new product versions, resulting in an 80% reduction in defects and bugs. • Conducted a research to assess the risks associated with existing products, improving clarity in user expectations and helping to drive customers satisfaction to 98% Show less
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EUA Intelligence
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Nigeria
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Financial Services
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Business Data Analyst
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Sep 2018 - Jun 2021
• Analyzed customer data to identify opportunities for growth and developed a customer retention program, including reporting templates, which resulted in a 60% increase in customer base. • Conducted requirements gathering and elicitation with stakeholders to understand the business need and documented project risks, lessons learned, and knowledge base articles to increase future project execution efficiencies. • Utilized MS Project to develop detailed project plans; gather requirements from project stakeholders, developed efficient work breakdown structures and established reasonable milestones. Show less
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Education
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Mckeil school of Business, Mohawk College
Post Graduate certificate, Business Analysis -
Covenant University
Master's degree, Estate Management, Finance and Valuation -
Covenant University
Bachelor's degree, Estate management
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