Layla Santos

Group Operations Manager at CURIOCITY
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • Inglês Full professional proficiency
  • Espanhol Full professional proficiency
  • Português Native or bilingual proficiency

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Roberta Pellegrino

Layla excelente profissional, energia contagiante, sede de conhecimento! Incansável e sempre disposta a ir além! Grande prazer trabalhar com ela

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Credentials

  • Setting Team and Employee Goals Using SMART Methodology
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Building Inclusive Work Communities
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Nonprofit Fundraising: A Beginner’s Guide
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Project Management Foundations
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Strategic Agility
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Sustainability Strategies
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Business Storytelling with C.C. Chapman
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Social Media Marketing Foundations
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Storytelling for Advertising Campaigns
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Leadership Strategies for Women
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Starting a Memorable Conversation
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

  • CURIOCITY
    • South Africa
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Group Operations Manager
      • Aug 2022 - Present

      Consulting services to increase profitability. Main responsabilities are: *Managing the teams of each site, increasing team engagement and guest satisfaction *Accommodation operational efficiencies, P&L analysis, planning and execution *Working with the teams to offer better and more innovative experiences *Commercial projects including revenue management, marketing and sales activities Consulting services to increase profitability. Main responsabilities are: *Managing the teams of each site, increasing team engagement and guest satisfaction *Accommodation operational efficiencies, P&L analysis, planning and execution *Working with the teams to offer better and more innovative experiences *Commercial projects including revenue management, marketing and sales activities

  • Casa Preta Hub Cachoeira
    • Cachoeira, Bahia, Brazil
    • Gestora Pousada
      • Mar 2022 - Apr 2022

      Gestora da Pousada e colaboradora para parcerias institucionais locais. Gestora da Pousada e colaboradora para parcerias institucionais locais.

  • Canopy by Hilton São Paulo Jardins
    • Brazil
    • Hospitality
    • 1 - 100 Employee
    • Director of Sales
      • Dec 2019 - Dec 2021

      Commercial Leader to implement Hilton´s new Brand in South America. Main responsabilities: senior leadership and owners meetings, Hotel positioning, sales strategies. Commercial Leader to implement Hilton´s new Brand in South America. Main responsabilities: senior leadership and owners meetings, Hotel positioning, sales strategies.

  • Conrad Cartagena
    • Colombia
    • Hospitality
    • 1 - 100 Employee
    • Assistant Director Of Sales
      • Aug 2018 - Dec 2019

      Sales leader. Hotel size 268 rooms. Main responsabilities: to implement sales incentive program, work with the team to achieve budget goals, create strategies to achive hotel KPIs, Senior leadership meetings, attend to international tourism events. Sales leader. Hotel size 268 rooms. Main responsabilities: to implement sales incentive program, work with the team to achieve budget goals, create strategies to achive hotel KPIs, Senior leadership meetings, attend to international tourism events.

  • Hilton Buenos Aires
    • Argentina
    • Hospitality
    • 100 - 200 Employee
    • Elevator Program
      • Feb 2018 - Aug 2018

      As part of the Trainee Program this short time at Hilton Buenos Aires gave me the opportunity to work closer to the Sales Team and learn best practices from them. As part of the Trainee Program this short time at Hilton Buenos Aires gave me the opportunity to work closer to the Sales Team and learn best practices from them.

  • Hilton Copacabana
    • Brazil
    • Hospitality
    • 1 - 100 Employee
    • Elevator Program
      • Mar 2017 - Dec 2017

      As second placement of the Trainee management program I´ve implemented a project to increase revenue, upselling program to the Front Desk Team. Great opportunity to work in all hotel departments, specially Sales. As second placement of the Trainee management program I´ve implemented a project to increase revenue, upselling program to the Front Desk Team. Great opportunity to work in all hotel departments, specially Sales.

  • British Colonial Hilton Nassau
    • Bahamas
    • Hospitality
    • 1 - 100 Employee
    • Elevator Program
      • Oct 2016 - Jan 2017

      As first placement of the development program I had to create a project to save cost at the property. I´ve implemented procedures with purchasing and outlets operations. Also opportunity to work in all Hotel departments. As first placement of the development program I had to create a project to save cost at the property. I´ve implemented procedures with purchasing and outlets operations. Also opportunity to work in all Hotel departments.

  • Hilton Barra Rio de Janeiro
    • Brazil
    • Hospitality
    • 1 - 100 Employee
    • Assistant Manager Front Office
      • Apr 2015 - Sep 2016

      Front Office supervisor. Hotel size 298 ROOMS. Main responsabilities: supervision from all hotel operation, Nighyt shifts audit, strategies and activities to increase guest and team members satisfaction, front office operations like check in and check outs, balacing accounts and team members performance evaluations. Front Office supervisor. Hotel size 298 ROOMS. Main responsabilities: supervision from all hotel operation, Nighyt shifts audit, strategies and activities to increase guest and team members satisfaction, front office operations like check in and check outs, balacing accounts and team members performance evaluations.

  • Odfjell Drilling
    • United Kingdom
    • Oil and Gas
    • 700 & Above Employee
    • Receptionist
      • Jun 2014 - Apr 2015

      Oil and Gas company, office in Rio de Janeiro. Main responsabilities: receptionist, CEO´s secretary, office purchasing. Oil and Gas company, office in Rio de Janeiro. Main responsabilities: receptionist, CEO´s secretary, office purchasing.

  • Marriott Hotels
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Desk Supervisor
      • Apr 2012 - Jun 2014

      Front Office supervisor. Hotel size 245 ROOMS. Main responsabilities: work with the team to increase guest satisfaction, front office operations like check in and check outs, balacing accounts and team members performance evaluations. Front Office supervisor. Hotel size 245 ROOMS. Main responsabilities: work with the team to increase guest satisfaction, front office operations like check in and check outs, balacing accounts and team members performance evaluations.

  • Four Points by Sheraton
    • Hospitality
    • 700 & Above Employee
    • Recepcionista
      • Mar 2007 - Mar 2012

      Front Desk Hotel Receptionist. Hotel size 165 rooms. Main responsabilities: Check in Check out, guest balances, improve guest satisfaction. Front Desk Hotel Receptionist. Hotel size 165 rooms. Main responsabilities: Check in Check out, guest balances, improve guest satisfaction.

Education

  • PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul
    Postgraduate Degree, Psicologia
    2021 - 2021
  • Universidade Positivo
    Bacharelado em Turismo
    2007 - 2011
  • Instituto vivejar
    Sustentabilidade
    2021 -

Community

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