Experience

CHS Healthcare

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Clinical Quality Improvement Manager

  • Dec 2020 - Present

  Supporting the clinical services team ensuring a high-quality service is delivered, supporting and developing staff to achieve continuous improvement and contributing across all aspects of staff management. Maintaining constructive relationships with a broad range of internal and external stakeholders including Health and Social care servicesManaging and improving Quality standards and Contributing to performance improvement, taking a lead for identified areas where agreed, and overall day to day operationsManaging recruitment process for PractitionersContributing proactively to the management of contracts by ensuring strong performance management is in place across all areasAnalysing, interpreting and communicating complex national directives into processes, policies and presentations for applicationOverseeing the management and resolution of complaints, appeals and disputesContribute to maintenance and monitoring of service standards around quality Presenting information and issues, explaining highly complex issues, to a wide range of internal and external stakeholdersContributing to performance improvement, taking a lead for identified areas where agreedSupporting the management of a risk and issues tracking mechanism and its proactive resolution and escalation processesEnsuring timely and accurate information analysis and reporting to management on agreed areas of work, recommending areas for improvement where indicated improvementsWorking with members of the team to investigate the causes variance from target/plan and proactively contribute to the implementation of solutions, including Root Cause Analysis (RCA) approachesProviding relevant and timely specialist advice and guidance on functional and information matters relating to the serviceDelivering against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines Show less

• Complex Case Manager

  • Oct 2016 - Dec 2020

  Responsible for leading on the retrospective review projects, appeals and complaints on behalf of several CCG’s around the country. I also carry out live Continuing Healthcare assessments including MDT's, Fast Tracks, CHC Reviews, FNC Reviews and Section 117 Reviews as and when required determined by the needs of the business. I have had responsibility for the undertaking of the complex CHC cases including high profile financial care packages.



Doncaster CCG

• Sheffield, United Kingdom

• Senior Nurse Assessor CHC

  • Jun 2014 - Oct 2016

  I worked in the Retrospective Team carrying out Retrospective Assessments to assess individual’s eligibility for Continuing Healthcare for previously unassessed periods of care. I have been predominantly responsible for managing the Doncaster area's Retrospective Reviews and Spreadsheet however I have reviewed other areas as required. I have worked at the HUB in Doncaster for a short period in June/July 2015 carrying out live assessments for Continuing Healthcare. I have been responsible for the induction, training and ongoing support for new Band 5 and 6 nurses joining the Retrospective Team. I have attended Independent Review panel as nurse representative for Doncaster CCG at NHS England. I have assisted the Band 7’s in the Quality assurance process for other Band 5 and 6 Nurses. I regularly sit on eligibility panel as the NHS Representative alongside the Chair and Social Services to make recommendations to the CCG for eligibility for Continuing Healthcare. I have supported team members with performance management issues to try and enhance their abilities. Show less



Atos Healthcare

• Leeds, United Kingdom

• Disability Analyst/ Clinical Performance Lead

  • Jul 2009 - Jun 2014

  Employment and Support Allowance Disability Assessments for people claiming sickness benefit on behalf of the Department of Work and Pensions. Clinical Performance Lead for two years which included the monitoring of productivity and the performance of staff, Staff appraisals, Return to works, Sickness monitoring/Return to works, Training and supervision of clinical staff including both Nurses and Doctors. HAVS Testing- Electronic testing of claimants for vibration white finger File work/File work Champion-Monitoring Productivity and Performance of Staff Nationwide Customer Service Desk-providing advice to Doctors and Nurses on an individual’s eligibility for sickness benefit Stage Three-Continuing support for new members of staff following completion of their training Inductions-Inducting new members of staff Interviews/Recruitment Decision Maker Training-Training the Department of Work and Pensions staff in Employment and Support Allowance Assessments Show less