Experience

Soaring Eagle Casino & Resort

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Keno Customer Service Representative

  • Feb 2008 - Sep 2013

  *Excellent communication and problem solving skills as Public liaison.*Train associates and Management. *Help "upsell" the other parts of our property and promote all other departments. *Work at point of sale, experienced cash management.*Very motivated, maintain professionalism as well as outstanding customer service, providing a maximum customer experience.

• Bingo/Keno Manager

  • Nov 2006 - Feb 2008

  *Developed new programs and promotions for Department, worked with many other Departments for Promotions as needed.*Interviewed and hired associates for the Department.*Developed, planned, and implemented the Keno Department with my Director. Worked many extra hours to get the system up and running on time, created promotions to draw in new customers and maintain customer base. Trained all Supervisors.* Performed Employee evaluations and conducted training meetings.*Scheduling for associates and Supervisors for optimal service and profits. *Edited and approved Time Cards for all employees using Kronos Time System.*Entered and kept track of all paper and pull tab inventory for the Department.*Cash and Paper auditing for discrepancies.*Training of Supervisors and associates, working any area when shorthanded as needed.*Payroll and Timekeeping for all associates and Supervisors.*Used different software, including Microsoft, Epic, XpertX, and many others unique to the Casino.*Repsonsible for opening and closing procedures, worked both shifts proficiently.*Very high energy and self-motivation level, organizational skills, excellent vocabulary and math skills, work well with others, team player and always willing to share job knowledge with others.

• Bingo Customer Service Representative

  • Apr 2000 - Nov 2006

  * Mastered all Positions including: Bingo Caller, Pull Tab Sales, Floor Worker, Point of Sale Associate, Paper and Count Room, Paymaster.*Provided excellent customer service to all guests and players.* Sold at Point of Sale and Floor Sales, experienced cash management.*Trained associates.*Used the Micros Comp Payment System.


McDonald's Corporation
• Food and Beverage Services
• 1 - 100 Employee
• Shift Manager

  • Jan 1996 - Apr 2000