Experience

Elite Byblos Hotel

• Receptionist



Elite Byblos Hotel

• Spa COORDINATOR

  • Oct 2021 - Present

  .Professionally dealing with guests to provide information about products &services, manage appointments and handling guests complains.Organizing employee shifts considering peak times and seasonality. Keep records of customer interactions and transactions. Follow-up to ensure that appropriate actions were taken on customer request. Refer unresolved customer grievances or special requests to concerneddepartments for further investigations

• HOSTESS/WAITRESS AT BAZERKAN RESTAURANT

  • May 2021 - Oct 2021

   Greetings customers and managing their table reservations Taking orders and make menu recommendation, use upselling techniques toincrease restaurant daily sale Assure the customers satisfaction and Quality services Suggest menu options and operational improvements to hotel management



BEAUTY SALOON

• BEIRUT, LEBANON

• Assistant Manager

  • Jan 2017 - Dec 2020

  Overseeing daily saloon operation  Maintain staff record including salaries and working schedule  Receive client’s payment and track all transactions  Apply hygiene practice across the salon Overseeing daily saloon operation  Maintain staff record including salaries and working schedule  Receive client’s payment and track all transactions  Apply hygiene practice across the salon



ALJAZEERA RESTAURANT

• Beirut, Lebanon

• Waitress

  • Aug 2016 - May 2017

   Receiving customers and managing table reservations  Taking orders and provide menu recommendation to customers  Assure the customers satisfaction and Quality services  Receiving customers and managing table reservations  Taking orders and provide menu recommendation to customers  Assure the customers satisfaction and Quality services