Laya Joy

Operations Team Member at Seven Insurance Brokers
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Contact Information
Location
Dubai, United Arab Emirates, AE
Languages
  • English Full professional proficiency
  • Hindi Limited working proficiency
  • Malayalam Native or bilingual proficiency
  • thamil Elementary proficiency

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Credentials

  • human excellence and safety management training cirtificate
    National safety council of India

Experience

    • United Arab Emirates
    • Insurance
    • 1 - 100 Employee
    • Operations Team Member
      • Aug 2021 - Present

      - Facilitated client onboarding, ensuring effective communication with the Fund's investment company. - Verified the completeness and accuracy of client applications before submission. - Submitted insurance applications to various companies, meticulously tracking assessment progress. - Followed up with clients, insurers, and other stakeholders to ensure timely policy issuance. - Engaged with internal and external customers to address diverse requests. - Maintained up-to-date and accurate customer records. - Provided exceptional customer service to meet and exceed client needs. - Tracked and accurately entered insurance commission data. - Organized and filed physical client application and KYC documents accurately. - Communicated policy review updates and market commentaries promptly to clients. - Collaborated with cross-functional teams to optimize processes. - Assisted in generating reports and documentation related to policies and interactions. - Contributed insights for process improvements and operational efficiency. - Stayed updated on insurance products, industry regulations, and compliance. - Actively participated in training to remain informed about industry trends. Show less

    • United Arab Emirates
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Procurement Officer
      • Nov 2020 - Jul 2021

      Procuring broad range of products Locally and Internationally related to Hospitality industry, Apparel & Fashion industry. Procuring broad range of products Locally and Internationally related to Hospitality industry, Apparel & Fashion industry.

    • Procurement Officer
      • Oct 2015 - Sep 2020

      • Managing a team of professional buyers. • Responsible for Timely Order Placement, Supply / Demand Alignment, Material replenishment. • Controlling the purchasing budget. • Monitoring delivery times to ensure they are on time and improving supplier performance. • Ensuring the adequate supply of all required materials, components and equipment. • Managing the procurement supplier relationships for the company. • Resolving disputes and claims with vendors and suppliers. • Delegating projects and tasks to the team. • Involved in writing up contracts and the terms of sales. • Creating and maintaining procedures relating to the purchasing function. • Involved in selling off excess, damaged and inventory and stock. • Reserving goods properly and assuring stocks availability also projecting the stock levels. • Assisting with following up overdue accounts for payments . • Managing all petty cash transactions. • Forecasting price trends, future demand on the basis of sales. • Monitoring the cost and performance of major suppliers • Attending meetings, trade shows and conferences to learn about new industry trends, purchase products and make contacts with new suppliers. Show less

Education

  • Maha Bharathi Engineering College
    B.E, Computer Science
    2011 - 2015

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