Laya Janssens
Onboarding Manager at Pace Revenue- Claim this Profile
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English Native or bilingual proficiency
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Dutch Professional working proficiency
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French Professional working proficiency
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Spanish Elementary proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Peter Schols
Laya worked at Orbicule as a student, handling all first-line email support for our flagship Undercover software application. Although Laya did not have a technical background, nor previous experience with customer support, she did an excellent job. She quickly acquired the technical skills needed to help people. In addition, her customer and service oriented mindset made dealing with her a very pleasant experience, both for our customers and for myself. Laya is intelligent, enthusiastic, motivated, a quick learner and very independent. Within two weeks, she was able to answer almost all client support requests. I highly recommend Laya for any position in which she has to deal with customers, customer support or hospitality.
K.H. Voogt
Ms Janssens has proven to be a responsible, reliable and professional Duty Manager at the Hotelschool The Hague. She has shown to be flexible and social with a professional view under all circumstances. Her dedication and care has been to my utmost satisfaction. Ms Janssens has an excellent personal approach, communicative skills and a friendly nature. Thanks to her impeccable conduct and competent and obliging nature she is well-regarded and respected among her superiors, management, our guests and employees alike. I recommend Ms Janssens as a very fine person to work with, which I have done with great pleasure. K.H. Voogt Instructor Rooms Division Hotelschool The Hague
Peter Schols
Laya worked at Orbicule as a student, handling all first-line email support for our flagship Undercover software application. Although Laya did not have a technical background, nor previous experience with customer support, she did an excellent job. She quickly acquired the technical skills needed to help people. In addition, her customer and service oriented mindset made dealing with her a very pleasant experience, both for our customers and for myself. Laya is intelligent, enthusiastic, motivated, a quick learner and very independent. Within two weeks, she was able to answer almost all client support requests. I highly recommend Laya for any position in which she has to deal with customers, customer support or hospitality.
K.H. Voogt
Ms Janssens has proven to be a responsible, reliable and professional Duty Manager at the Hotelschool The Hague. She has shown to be flexible and social with a professional view under all circumstances. Her dedication and care has been to my utmost satisfaction. Ms Janssens has an excellent personal approach, communicative skills and a friendly nature. Thanks to her impeccable conduct and competent and obliging nature she is well-regarded and respected among her superiors, management, our guests and employees alike. I recommend Ms Janssens as a very fine person to work with, which I have done with great pleasure. K.H. Voogt Instructor Rooms Division Hotelschool The Hague
Peter Schols
Laya worked at Orbicule as a student, handling all first-line email support for our flagship Undercover software application. Although Laya did not have a technical background, nor previous experience with customer support, she did an excellent job. She quickly acquired the technical skills needed to help people. In addition, her customer and service oriented mindset made dealing with her a very pleasant experience, both for our customers and for myself. Laya is intelligent, enthusiastic, motivated, a quick learner and very independent. Within two weeks, she was able to answer almost all client support requests. I highly recommend Laya for any position in which she has to deal with customers, customer support or hospitality.
K.H. Voogt
Ms Janssens has proven to be a responsible, reliable and professional Duty Manager at the Hotelschool The Hague. She has shown to be flexible and social with a professional view under all circumstances. Her dedication and care has been to my utmost satisfaction. Ms Janssens has an excellent personal approach, communicative skills and a friendly nature. Thanks to her impeccable conduct and competent and obliging nature she is well-regarded and respected among her superiors, management, our guests and employees alike. I recommend Ms Janssens as a very fine person to work with, which I have done with great pleasure. K.H. Voogt Instructor Rooms Division Hotelschool The Hague
Peter Schols
Laya worked at Orbicule as a student, handling all first-line email support for our flagship Undercover software application. Although Laya did not have a technical background, nor previous experience with customer support, she did an excellent job. She quickly acquired the technical skills needed to help people. In addition, her customer and service oriented mindset made dealing with her a very pleasant experience, both for our customers and for myself. Laya is intelligent, enthusiastic, motivated, a quick learner and very independent. Within two weeks, she was able to answer almost all client support requests. I highly recommend Laya for any position in which she has to deal with customers, customer support or hospitality.
K.H. Voogt
Ms Janssens has proven to be a responsible, reliable and professional Duty Manager at the Hotelschool The Hague. She has shown to be flexible and social with a professional view under all circumstances. Her dedication and care has been to my utmost satisfaction. Ms Janssens has an excellent personal approach, communicative skills and a friendly nature. Thanks to her impeccable conduct and competent and obliging nature she is well-regarded and respected among her superiors, management, our guests and employees alike. I recommend Ms Janssens as a very fine person to work with, which I have done with great pleasure. K.H. Voogt Instructor Rooms Division Hotelschool The Hague
Experience
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Pace Revenue
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Onboarding Manager
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Mar 2023 - Present
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PREM Hospitality
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Ireland
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Hospitality
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1 - 100 Employee
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Head of Revenue Management Continental Europe
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Apr 2019 - Mar 2023
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PREM Group
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United States
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Philanthropic Fundraising Services
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Revenue Manager
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Apr 2015 - Apr 2019
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Ghent Marriott Hotel
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Belgium
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Hospitality
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1 - 100 Employee
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Revenue Manager
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Jan 2014 - Apr 2015
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Revenue Analyst
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Sep 2012 - Dec 2013
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Pan Pacific Hotels Group
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Singapore
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Hospitality
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700 & Above Employee
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Revenue Performance Intern
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Jan 2012 - Jun 2012
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Paleis Hotel
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Hospitality
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1 - 100 Employee
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Receptionist
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Oct 2010 - Oct 2011
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Hotelschool The Hague
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Netherlands
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Hospitality
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300 - 400 Employee
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Duty Manager
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Oct 2010 - Oct 2011
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Receptionist and Night Receptionist
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Aug 2009 - Dec 2009
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Orbicule
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Belgium
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Customer Contact
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2008 - 2008
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Education
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2008 - 2012
Hotelschool Den Haag (met vestiging in Amsterdam)
Bachelor of Business Administration in Hospitality Management -
1993 - 2007
Seisen International School
International Baccalaureate Diploma
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